Settings and activity

40 results found

1. Ability to retrieve call recording even if the call was transferred to an external number

   22 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Raymond supported this idea  ·  Jan 27, 2026

2. Ability to Initiate Conference Calls from the RingCentral App to a MAX Agent

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   3 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Accessibility  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  Jan 25, 2026

3. Retrieve deleted RingCX Custom Report

   5 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  Jan 19, 2026

4. Interaction Search

   4 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  Dec 12, 2025

5. AI Receptionist number as outbound caller ID

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  Dec 8, 2025

6. RingCX Agent voicemail greeting

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   6 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  Nov 25, 2025

7. Archiver - SMS Content

   7 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  Oct 14, 2025

8. Improve AI Transcription

   41 votes

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   New  ·  5 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  Aug 28, 2025

9. Sync RingCentral App status with RingCX SPOG status

   7 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  Aug 28, 2025

10. Option to take no Voicemail for a user

    8 votes

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    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Aug 27, 2025

11. Ability to see Logged out agents in RingCX Real time Dashboard

    15 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Jul 29, 2025

12. Development Plan Ringsense

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Jul 22, 2025

13. Allow users to speak their name into every callback

    8 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Jun 13, 2025

14. User last login history in RingEX

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Apr 21, 2025

15. REVERSE PARK FUNCTION

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Mar 27, 2025

16. Disable Cross-Site Access Management by Default

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Mar 27, 2025

17. Feature Request: Queue Identification for Agents via Marquee Display for RingCX

    9 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Mar 26, 2025

18. Feature Request – Persistent RingCX Session Across Page Reloads and Tabs

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Mar 12, 2025

19. Automated Transition Plan: Legacy App to RingCentral App

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Dec 4, 2024

20. Ability to Disable RingCX button inside the Glip while keeping RingAgent

    8 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Nov 5, 2024