Settings and activity

37 results found

1. Interaction Search

   4 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Raymond supported this idea  ·  Dec 12, 2025

2. AI Receptionist number as outbound caller ID

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  Dec 8, 2025

3. RingCX Agent voicemail greeting

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   6 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  Nov 25, 2025

4. Archiver - SMS Content

   7 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  Oct 14, 2025

5. Improve AI Transcription

   39 votes

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   New  ·  4 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  Aug 28, 2025

6. Sync RingCentral App status with RingCX SPOG status

   6 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  Aug 28, 2025

7. Option to take no Voicemail for a user

   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  Aug 27, 2025

8. Ability to see Logged out agents in RingCX Real time Dashboard

   14 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  Jul 29, 2025

9. Development Plan Ringsense

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  Jul 22, 2025

10. Allow users to speak their name into every callback

    8 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Jun 13, 2025

11. User last login history in RingEX

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Apr 21, 2025

12. REVERSE PARK FUNCTION

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Mar 27, 2025

13. Disable Cross-Site Access Management by Default

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Mar 27, 2025

14. Feature Request: Queue Identification for Agents via Marquee Display for RingCX

    9 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Mar 26, 2025

15. Feature Request – Persistent RingCX Session Across Page Reloads and Tabs

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Mar 12, 2025

16. Automated Transition Plan: Legacy App to RingCentral App

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Dec 4, 2024

17. Ability to Disable RingCX button inside the Glip while keeping RingAgent

    8 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Nov 5, 2024

18. SSO and 2FA are to simultaneously be enabled in the account

    4 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Aug 6, 2024

19. Audit Trail Scheduled Reporting

    11 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Jul 15, 2024

20. Update the locked user access email being sent to Super Admin

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    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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    Raymond shared this idea  ·  Jul 10, 2024