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8 results found

  1. Call forwarding - Differentiate external/internal calls for forwarding

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Vandebos commented  · 

    lot's of legacy PBX's and/or other UCaaS cloudpbx platforms have this option where the user can choose a different forwarding setting for internal and external numbers. this is call flow and businessproces wise criticai for a lot of organisations

    Vandebos supported this idea  · 

  2. Add Public Holidays into the Call Queue Schedule

    53 votes

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    3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Vandebos supported this idea  · 

  3. Company Phonebook for all users from one single upload

    61 votes

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    Planned  ·  6 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    Vandebos supported this idea  · 

  4. Manually change status while "In a meeting"

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Vandebos commented  · 

    When outlook agenda is synchronised and a meeting which is scheduled puts the RC app in busy state can't be manually changed until the scheduled time is done, but sometimes the meeting can stop urlier resulting that the user stays busy and can't change it to let everyone know his available.

  5. Panic style button

    4 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  6. Retain Caller ID information regardless of blind/warm transfer type

    177 votes

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    15 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later…

  7. Presence Indicator Dot Should Show Inactive ONLY after 15 min on the Mobile App just like the Desktop App

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  8. Disable this - Current meeting ends when scheduled meeting is about to start

    17 votes

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    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Admin →
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