← RingCentral Ideas

Settings and activity

15 results found

  1. Add abilty to search and add vanity US toll-free numbers on UK multi-site system

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    James shared this idea  · 

  2. CallerID Name in UK

    22 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Admin →
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    James shared this idea  · 

  3. Admin App

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  4. Agent status and multiple call queues

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  5. Disconnect call queue call when no call queue member is available

    15 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  6. Send an alert when x numbers of calls are in the queue

    10 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  7. Feature to disable Beeping for Call Waiting in queues

    46 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  8. Allow Super Admin Users to Manage What Counts as an Abandoned Call

    46 votes
    Implemented  ·  8 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  9. KPI - Average wait time Abandoned calls and Average wait time Answered calls

    11 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  10. Holiday/Night Button

    83 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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  11. Add an option to disable the 911 warning

    35 votes
    Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Admin →
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  12. Add Logitech Headset support (BETA) to the RC App

    45 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
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  13. Enable a true DND presence sync

    166 votes
    17 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

  14. Add the call queue option in RC Phone app available in RC MVP App

    13 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  15. Mute incoming call notifications while currently on a call

    567 votes
    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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