Settings and activity

7 results found

1. Providing music mode for audio

   8 votes

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   Planned  ·  1 comment  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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   Rupinder commented  ·  Oct 7, 2021  ·  Edit…  ·  Delete…

   This is incredibly important for the customers running meditation, yoga and exercise classes so the instructors can share music for the classes.

   Save Submitting...

2. Position in Queue, Estimated wait time, and Call queue caller call back feature

   231 votes

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   40 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

3. Separate Directories in Multi-Site Environment

   57 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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4. Teams Direct Routing - RingCentral Tab/App for common tasks

   7 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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5. File metadata for Archiver

   7 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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6. Archive all information at Admin Account settings

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. Analytics regarding Text Messaging/SMS

   259 votes

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   35 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

   SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026