Settings and activity

10 results found

1. Name on 1 line of Presence of Phone and Ext # on Line 2.

   2 votes

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   Future Consideration  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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   Gigi shared this idea  ·  Oct 20, 2020

2. Allow Blocking Outbound Calls by Number

   180 votes

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   Under Review  ·  33 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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3. Create process for bulk user call park add

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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4. Assign call queue membership, park locations, pickup groups, paging groups, etc. using User Settings Templates

   16 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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5. Staff want a different ring tone for external calls verses internal calls.

   47 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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6. Differentiating Ring Tone for Incoming Calls

   118 votes

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   Planned  ·  22 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. Voicemail-to-text to capture multiple languages concurrently

   22 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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8. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

   186 votes

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   12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Learn more about controlling user access to the accept queue calls feature here!

9. Adjust how missed calls are categorized for group calls

   481 votes

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   61 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

10. Allows Sites to be an option on the Messages Group Options for a User or Queue

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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