Settings and activity

10 results found

1. mobile number

   20 votes

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   New  ·  3 comments  ·  Phone & Messaging » International  ·  Delete…  ·  Admin →
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   Pascal Coignet shared this idea  ·  Jul 30, 2024

2. Persist - Add support for Germany

   17 votes

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   New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Pascal Coignet supported this idea  ·  Jul 11, 2024

3. OFCOM compliant Proactive and Predictive Dialler

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   21 votes

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   Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Pascal Coignet supported this idea  ·  Jun 21, 2024

4. Remotely / from ServiceWeb Enable HUD for Mobile APP Users

   8 votes

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   0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Pascal Coignet supported this idea  ·  May 24, 2024

5. WCAG (Web Content Accessibility Guidelines)

   39 votes

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   Planned  ·  4 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Pascal Coignet shared this idea  ·  May 23, 2024

6. Dequeue setting per queue

   49 votes

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   Planned  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Pascal Coignet supported this idea  ·  May 10, 2024

7. HUD Ring Desktop Application Active Call - Privacy???

   7 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Pascal Coignet commented  ·  Mar 18, 2024  ·  Edit…  ·  Delete…

   The ability to display just "Active Call" for example, but removing the Name & Number for privacy reasons is really important in the German market.

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   Pascal Coignet supported this idea  ·  Mar 18, 2024

8. Position in Queue, Estimated wait time, and Call queue caller call back feature

   225 votes

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   38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   
   

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   
   

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

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   Pascal Coignet commented  ·  Feb 16, 2022  ·  Edit…  ·  Delete…

   The ask is to have RingCentral available in a new upcoming National Health Service (NHS) framework.

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9. MVP Offline Mode

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Pascal Coignet shared this idea  ·  Jun 25, 2022

10. Ability to Schedule Text Messages

    241 votes

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    49 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Check out BeeTexting to learn how to schedule text messages today: https://www.ringcentral.com/apps/beetexting

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    Pascal Coignet commented  ·  Jun 25, 2022  ·  Edit…  ·  Delete…

    Similar to Slack & Teams, the ability to send a message at a later date. This can help when setting up a message out of office hours, or when travelling with spotty reception.

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