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Phone & Messaging: IVR and call handling

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The IVR Loop Count Limit

RingCentral generally limits a call from hitting the exact same IVR menu more than 3 times in a single session. Once that limit is breached, the system assumes the call is broken, plays the "We are experiencing a technical problem" error, and terminates the call. We should be able to increase the IVR loop limit so it doesn't just cut off after 3 times.

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Marie shared this idea  ·   ·  Report…  ·  Admin →
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  • Martin commented  ·   ·  Report

    You can create an infinite loop with a free Video-Pro user extension.
    Set the IVR menu to forward to the Video-Pro extension if the caller enters no action.
    Have the Video-Pro extension forward back to the IVR-menu.

    Despite this being an infinite loop, carriers have limits on the session duration, so if a call was stuck it would get automatically disconnected after 4-8hours i believe