Settings and activity
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2 votes
Martin
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2 votes
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3 votesMartin
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2 votes
An error occurred while saving the comment Martin
commented
This is possible to change by raising a case to support.
See example screenshot from me receiving a fax in .tif format. (My account is in German) -
4 votesMartin
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2 votesMartin
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2 votes
An error occurred while saving the comment Martin
commented
Does pic attached work for you
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2 votes
An error occurred while saving the comment Martin
commented
screenshot2
An error occurred while saving the comment Martin
commented
If I am understanding you correctly what you want is possible to do with a combination of Key templates and User settings templates.
The Key Templates are for configuring all the non-BLF keys and placeholders for the blf keys.
The User settings template are for configuring the BLF keys. -
1 voteMartin
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33 votes
An error occurred while saving the comment Martin
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The "Accept Call Queue calls" button can be removed with a custom role.
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24 votesMartin
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58 votesMartin
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25 votesMartin
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6 votes
An error occurred while saving the comment Martin
commented
this is a good idea. When I filter the users by Role, I want to see only Roles which are actually assigned to somebody.
Pros/Cons:
+ Role filter would be less cluttered
+ Role filter would provide overview of all Roles that are currently in use- none that I can think of
Martin
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25 votesMartin
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15 votesNew · 1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist) · Admin →Martin
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13 votesNew · 1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist) · Admin →Martin
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5 votesMartin
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3 votesMartin
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4 votes
An error occurred while saving the comment Martin
commented
(empty) is seen because ENGAGED and TRANSITION are just Base states.
WORKING is both a Base state and a "custom state"In order to fix this the RCX team would have to either allow customers to edit the states ENGAGED and TRANSITION, which doesn't sound like a good idea.
or
They could map ENGAGED base state to ENGAGED "custom state" but keep it hidden from customers (makes sense). This way you wouldn't see (empty) when reporting on the "custom state"
You can create an infinite loop with a free Video-Pro user extension.
Set the IVR menu to forward to the Video-Pro extension if the caller enters no action.
Have the Video-Pro extension forward back to the IVR-menu.
Despite this being an infinite loop, carriers have limits on the session duration, so if a call was stuck it would get automatically disconnected after 4-8hours i believe