← RingCentral Ideas

Settings and activity

30 results found

  1. Removing "change the status of an agent" without their consent

    8 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Galina supported this idea  · 

  2. call offers for the longest wait time

    140 votes
    New  ·  8 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Galina supported this idea  · 

  3. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

    29 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Galina supported this idea  · 

  4. hashtag # in RCX (IVRs and queue events)

    35 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Galina supported this idea  · 

  5. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

    36 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Galina supported this idea  · 

  6. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

    26 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Galina supported this idea  · 

  7. Easier Contact Centre Management Solution

    13 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Galina supported this idea  · 

  8. Rooms Connector: Report on use and alert when all concurrent licenses are in-use

    19 votes
    Under Review  ·  1 comment  ·  Events & Video » Rooms  ·  Admin →
    How important is this to you?
    Galina supported this idea  · 

  9. Reports for overflowed calls

    4 votes
    Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Galina supported this idea  · 

  10. Performance Reports to Sync with Business Analytics Report

    11 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Galina supported this idea  · 

  11. Audit Trail Enhancements

    208 votes
    64 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    An error occurred while saving the comment
    Galina commented  · 

    We have a customer who is also seeking more information within the Audit trail regarding changes in Presence Sync statuses (MS Teams EA). Here is a JIRA ticket that unfortunately has no solution at the moment.
    The customer is honestly hoping to see more details within the audit trail.

    Galina supported this idea  · 

  12. Adjustment - Cancel call transfer Label

    17 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Galina supported this idea  · 

  13. Auto answer management options separately for inbound and outbound calling

    41 votes
    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Galina supported this idea  · 

  14. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

    22 votes
    Under Review  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Galina supported this idea  · 

  15. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    52 votes
    New  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Galina supported this idea  · 

  16. Call Queue Wait Settings - max callers in queue

    21 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Galina supported this idea  · 

  17. Call Queue Wait Settings - wait time

    41 votes
    New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Galina supported this idea  · 

  18. RCX - ability to unhold manually the call when requeue/transfer is cancelled

    10 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Galina supported this idea  · 

  19. RCX - ability to disconnect the 3rd party when using transfer or requeue

    7 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Galina supported this idea  · 

  20. Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have th

    15 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Galina supported this idea  · 
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