← RingCentral Ideas

Settings and activity

66 results found

  1. International Toll-free number calling

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Leigh supported this idea  · 

  2. Admin User enable to Reset user extension PIN all at once

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Leigh supported this idea  · 

  3. Option to turn off the ability to receive calls from External number

    10 votes
    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Leigh supported this idea  · 

  4. Increase SMS Logs in the Admin Portal to at least a year

    11 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Leigh supported this idea  · 

  5. Use Aver camera IP 550 on RingCentral meetings

    4 votes
    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Leigh supported this idea  · 

  6. Caller ID name should be visible for Toll Free

    136 votes
    Future Consideration  ·  27 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Leigh supported this idea  · 

  7. Disable/Enable 2 Factor Authentication on certain users

    20 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Leigh supported this idea  · 

  8. Automated SMS on the phone number left by customer on voicemail

    7 votes
    0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Leigh supported this idea  · 

  9. Set Up Company Outbound Caller Name (CNAM) for UK accounts

    22 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Leigh supported this idea  · 

  10. Increase the data retention duration for call recording

    41 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Leigh supported this idea  · 

  11. Over-riding a custom rule

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Leigh supported this idea  · 

  12. Bulk Upload Devices

    18 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Leigh supported this idea  · 

  13. Please label call logs/reports with names instead of extension numbers.

    4 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Leigh supported this idea  · 

  14. Caller ID Label Names for Call Queue Numbers

    3 votes
    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Leigh shared this idea  · 

  15. Add Names Against Caller ID Options

    4 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Leigh commented  · 

    Enable display of label names for individual numbers in the "My Caller ID" dropdown list associated with Call Queue extensions.
    Currently, the Call Queue (CQ) name appears in the "My Caller ID" dropdown instead of specific label names assigned to individual numbers. This is because numbers are directly assigned to the Call Queue extension. Displaying label names would enhance user experience and clarity, especially for identifying incoming calls.

  16. Analytics counting the incoming calls to direct number in IVR

    4 votes
    0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Leigh supported this idea  · 

  17. Voicemail Setting Permission for custom role

    36 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Leigh supported this idea  · 

  18. Automated Phone Payment IVR Integration

    3 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Leigh shared this idea  · 

  19. Phones that help people with hearing disability

    4 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Leigh commented  · 

    We propose enhancing RingCentral's accessibility for users with hearing impairments by ensuring compatibility with a wide range of hearing aids, integrating telecoil support, providing visual feedback and alerts, offering captioning and transcription services, and allowing customization of accessibility settings. These improvements will not only meet compliance standards but also enhance user satisfaction and inclusivity. Thorough user testing and collaboration with accessibility experts will ensure effective implementation, making RingCentral a leader in accessible communication solutions.

  20. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

    29 votes
    3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Leigh shared this idea  · 
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