← RingCentral Ideas

Settings and activity

21 results found

  1. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    25 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ketrin supported this idea  · 

  2. call offers for the longest wait time

    150 votes
    New  ·  10 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ketrin supported this idea  · 

  3. Ability for Any Admin to Modify, Disable, or Delete RCX Historical Report Schedule Regardless of Ownership

    18 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ketrin supported this idea  · 

  4. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

    29 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ketrin supported this idea  · 

  5. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    49 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ketrin supported this idea  · 

  6. transfer

    38 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ketrin supported this idea  · 

  7. View Ring CX Realtime dashboards in minutes and seconds.

    61 votes
    Planned  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ketrin supported this idea  · 

  8. Sync RingCentral Desktop Application With RingCX

    195 votes
    Under Review  ·  15 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ketrin supported this idea  · 

  9. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

    20 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ketrin supported this idea  · 

  10. hashtag # in RCX (IVRs and queue events)

    36 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ketrin supported this idea  · 

  11. Easier Contact Centre Management Solution

    13 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Ketrin supported this idea  · 

  12. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    21 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
    How important is this to you?
    Ketrin supported this idea  · 

  13. Longer ring time for deskphone/softphone

    22 votes
    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Ketrin supported this idea  · 

  14. Delay in the event after "Single Play Audio"

    18 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ketrin supported this idea  · 

  15. When a call comes into a queue and it is answered by one of the members, rather than showing 'missed calls' for other members, showing a...

    11 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Ketrin shared this idea  · 

  16. No missed call notification on desk phone when call was answered by Desktop App

    4 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?

  17. Remove missed call from queue members if answered

    216 votes
    28 comments  ·  Phone & Messaging » Other  ·  Admin →
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  18. Composability - Fax

    17 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  19. Add External Number to Presence or show up Speed dial numbers to phone screen (Phones from RingCentral)

    61 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
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  20. On-demand Call Recording Announcement settings by individual sites not account based

    31 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
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