Settings and activity

9 results found

1. Longer ring time for deskphone/softphone

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   12 votes

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   New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Ketrin supported this idea  ·  Oct 14, 2024

2. Delay in the event after "Single Play Audio"

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   15 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Ketrin supported this idea  ·  Sep 11, 2024

3. When a call comes into a queue and it is answered by one of the members, rather than showing 'missed calls' for other members, showing a...

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Ketrin shared this idea  ·  May 22, 2023

4. No missed call notification on desk phone when call was answered by Desktop App

   4 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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5. Remove missed call from queue members if answered

   207 votes

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   25 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this feature here.

6. Composability - Fax

   17 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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7. Add External Number to Presence or show up Speed dial numbers to phone screen (Phones from RingCentral)

   55 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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8. On-demand Call Recording Announcement settings by individual sites not account based

   30 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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9. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   479 votes

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   Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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