Settings and activity

23 results found

1. Caution message before closing chat window prompting customer to save chat transcript

   22 votes

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   Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Ketrin supported this idea  ·  Oct 2, 2025

2. Scorecard with templated script options to provide answers

   8 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Ketrin supported this idea  ·  May 22, 2025

3. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   107 votes

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   Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ketrin supported this idea  ·  Apr 28, 2025

4. call offers for the longest wait time

   208 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Ketrin supported this idea  ·  Apr 10, 2025

5. Ability for Any Admin to Modify, Disable, or Delete RCX Historical Report Schedule Regardless of Ownership

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   25 votes

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   Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Ketrin supported this idea  ·  Apr 10, 2025

6. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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   43 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ketrin supported this idea  ·  Apr 10, 2025

7. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   84 votes

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   Future Consideration  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ketrin supported this idea  ·  Apr 3, 2025

8. transfer

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   65 votes

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   Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Ketrin supported this idea  ·  Apr 3, 2025

9. View Ring CX Realtime dashboards in minutes and seconds.

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   96 votes

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   Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Ketrin supported this idea  ·  Apr 3, 2025

10. Sync RingCentral Desktop Application With RingCX

    299 votes

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    Planned  ·  25 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ketrin supported this idea  ·  Apr 3, 2025

11. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

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    24 votes

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    Planned  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Ketrin supported this idea  ·  Apr 3, 2025

12. hashtag # in RCX (IVRs and queue events)

    45 votes

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    New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Ketrin supported this idea  ·  Apr 1, 2025

13. Easier Contact Centre Management Solution

    13 votes

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    Planned  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Ketrin supported this idea  ·  Feb 27, 2025

14. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    29 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Ketrin supported this idea  ·  Dec 18, 2024

15. Longer ring time for deskphone/softphone

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    25 votes

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    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Ketrin supported this idea  ·  Oct 14, 2024

16. Delay in the event after "Single Play Audio"

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    18 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Ketrin supported this idea  ·  Sep 11, 2024

17. When a call comes into a queue and it is answered by one of the members, rather than showing 'missed calls' for other members, showing a...

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Ketrin shared this idea  ·  May 22, 2023

18. No missed call notification on desk phone when call was answered by Desktop App

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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19. Remove missed call from queue members if answered

    219 votes

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    29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now live! Learn more about this feature here.

20. Composability - Fax

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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