Settings and activity

14 results found

1. Support for Google Chrome Enterprise Premium

   2 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Accessibility  ·  Delete…  ·  Admin →
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   Vincent shared this idea  ·  May 13, 2026

2. Support for Island - The Enterprise Browser

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   New  ·  0 comments  ·  RingCentral Contact Center » Accessibility  ·  Delete…  ·  Admin →
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   Vincent shared this idea  ·  May 13, 2026

3. IVR Path reporting on standard Analytics

   33 votes

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   Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Vincent supported this idea  ·  Nov 19, 2025

4. Allow for Call Transcripts to be Backed Up via RC Archiver

   18 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Vincent supported this idea  ·  Sep 4, 2025

5. Combine User List and User Device Export

   24 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Vincent supported this idea  ·  Jul 14, 2025

6. Prefix Matching in type to search box.

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Vincent supported this idea  ·  Jun 2, 2025

7. Ability to use RingSense on Queue Calls

   49 votes

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   5 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  Eugene responded

   See "Call Queue" filter in "All filters" on the Calls page.

   Vincent supported this idea  ·  May 15, 2025

8. Ability of the super admin to run a report on when the user was added

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Vincent supported this idea  ·  Aug 22, 2024

9. User creation date

   22 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Vincent supported this idea  ·  Aug 22, 2024

10. Reporting Capability on IVR Menu for key presses

    87 votes

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    Planned  ·  6 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Vincent supported this idea  ·  Jul 3, 2024

11. Live reports license availability statement

    4 votes

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    0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Vincent supported this idea  ·  May 21, 2024

12. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    675 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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13. Sync desk phone status to RingCentral app

    15 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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14. User group access call log of the same user group

    74 votes

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    Future Consideration  ·  15 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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