Settings and activity

14 results found

1. Outbound WhatsApp within RCX agent UI

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   18 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Amir Sahranavard supported this idea  ·  Jun 10, 2024

2. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

   17 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Amir Sahranavard shared this idea  ·  Apr 9, 2024

3. RingCX Custom call routing on IVR for a specific date

   11 votes

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   Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Amir Sahranavard shared this idea  ·  Apr 9, 2024

4. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

   88 votes

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   Planned  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Amir Sahranavard supported this idea  ·  Apr 5, 2024

5. API for external contacts

   18 votes

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   0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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6. RCCC Call Plucking

   16 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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7. RingCentral for SalesForce: display "called to number" "call queue" information

   15 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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8. Limited Extension - "Domestic Calling Allowed" Radio Button

   17 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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9. Provide Cradle to Grave reporting for calls that traverse RCCC and RC MVP

   32 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Accessibility  ·  Delete…  ·  Admin →
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10. Use RingEX minutes for contact centre outbound dialling

    13 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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11. MVP Offline Mode

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Ability to Schedule Text Messages

    151 votes

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    22 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Check out BeeTexting to learn how to schedule text messages today: https://www.ringcentral.com/apps/beetexting

13. Add prompt when clicking "Add User" if there are unassigned extensions available

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Ability to receive alerts when inclusive minutes are low/have been exceeded

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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