Settings and activity

14 results found

1. Outbound WhatsApp within RCX agent UI

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   21 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Amir Sahranavard supported this idea  ·  Jun 10, 2024

2. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

   17 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Amir Sahranavard shared this idea  ·  Apr 9, 2024

3. RingCX Custom call routing on IVR for a specific date

   12 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Amir Sahranavard shared this idea  ·  Apr 9, 2024

4. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

   110 votes

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Amir Sahranavard supported this idea  ·  Apr 5, 2024

5. API for external contacts

   18 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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6. RCCC Call Plucking

   16 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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7. RingCentral for SalesForce: display "called to number" "call queue" information

   15 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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8. Limited Extension - "Domestic Calling Allowed" Radio Button

   17 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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9. Provide Cradle to Grave reporting for calls that traverse RCCC and RC MVP

   36 votes

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   Under Review  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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10. Use RingEX minutes for contact centre outbound dialling

    13 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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11. MVP Offline Mode

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Ability to Schedule Text Messages

    171 votes

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    28 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Check out BeeTexting to learn how to schedule text messages today: https://www.ringcentral.com/apps/beetexting

13. Add prompt when clicking "Add User" if there are unassigned extensions available

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Ability to receive alerts when inclusive minutes are low/have been exceeded

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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