Settings and activity

47 results found

1. Download user info should include the call forwarding numbers

   22 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Oct 28, 2024

2. SMS Logs Filter by Department

   4 votes

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   1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Oct 23, 2024

3. Sync RingCentral Desktop Application With RingCX

   304 votes

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   Planned  ·  26 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Oct 16, 2024

4. Calls should return with specific reasons such as invalid, rejected, blocked, and declined

   9 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Zach shared this idea  ·  Oct 11, 2024

5. SMS Text Templates

   23 votes

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   New  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Sep 16, 2024

6. Add feature to organize Text Message Templates alphabetically or numerically so as to improve organization and make them more useful

   16 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Sep 16, 2024

7. Business Analytics Dark Mode

   14 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Aug 21, 2024

8. Warm Transfer to CCRN's

   13 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Jul 25, 2024

9. Disable option for call recording for internal calls or extension to extension calls.

   15 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Jul 15, 2024

10. Admin role to have ability to log out agents

    7 votes

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    0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Zach supported this idea  ·  May 10, 2024

11. Shared SMS were multiple users can receive and send SMS on specific number

    1,355 votes

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    315 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

    Thank you!

    Zach supported this idea  ·  Apr 18, 2024

12. Avoid pressing 1 when a que call is forwarded to a mobile number

    15 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Zach supported this idea  ·  Mar 1, 2024

13. clone

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Ready PENDING-ERR leads

    6 votes

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    Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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15. Transfer call queue voicemails to external number during business hours

    23 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    186 votes

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    12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn more about controlling user access to the accept queue calls feature here!

17. Have 2 options for voice message, One for daily use, and 2nd to change to holiday, out of office etc.

    6 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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18. Option to bulk download or forward voicemail to an email address in admin portal

    27 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. EV reporting add Disconnect to the Disposition list

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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20. Company Phonebook for all users from one single upload

    72 votes

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    Planned  ·  9 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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