Settings and activity

53 results found

1. Unable to fast forward or rewind while listening to call recordings

   11 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  May 19, 2025

2. RingCX Call Details "Call Termination by Agent or Caller"

   61 votes

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   Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  May 2, 2025

3. Disable internal calls for some users

   12 votes

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   Needs More Information  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Zach commented  ·  Apr 24, 2025  ·  Edit…  ·  Delete…

   internal calls are not able to be unchecked under the roles

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   Zach supported this idea  ·  Apr 24, 2025

4. Restrict users from changing the profile picture

   16 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Apr 8, 2025

5. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

   26 votes

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   3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSergey (Group Product Manager, RingCX, RingCentral) responded

   This issue has been resolved and callback calls now provide option to the agent to answer or reject, as expected.

   Zach supported this idea  ·  Apr 8, 2025

6. We need to be able to separate CIDS in Outbound caller ID by client so we can have agents working for one client not see or be able to pick

   11 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Apr 1, 2025

7. Download user info should include the call forwarding numbers

   23 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Oct 28, 2024

8. SMS Logs Filter by Department

   4 votes

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   1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Oct 23, 2024

9. Sync RingCentral Desktop Application With RingCX

   329 votes

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   Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Oct 16, 2024

10. Calls should return with specific reasons such as invalid, rejected, blocked, and declined

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Zach shared this idea  ·  Oct 11, 2024

11. SMS Text Templates

    23 votes

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    New  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Zach supported this idea  ·  Sep 16, 2024

12. Add feature to organize Text Message Templates alphabetically or numerically so as to improve organization and make them more useful

    16 votes

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Zach supported this idea  ·  Sep 16, 2024

13. Business Analytics Dark Mode

    21 votes

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    3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Zach supported this idea  ·  Aug 21, 2024

14. Warm Transfer to CCRN's

    22 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Zach supported this idea  ·  Jul 25, 2024

15. Disable option for call recording for internal calls or extension to extension calls.

    18 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Zach supported this idea  ·  Jul 15, 2024

16. Admin role to have ability to log out agents

    8 votes

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    0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Zach supported this idea  ·  May 10, 2024

17. Shared SMS were multiple users can receive and send SMS on specific number

    1,445 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Zach supported this idea  ·  Apr 18, 2024

18. Avoid pressing 1 when a que call is forwarded to a mobile number

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Zach supported this idea  ·  Mar 1, 2024

19. clone

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Ready PENDING-ERR leads

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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