Disable internal calls for some users
I want to be able to disable internal calling for some users. We do not allow our agent to make internal calls through ringcentral but do allow messaging under certain teams.
5
votes
Luke
shared this idea
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AdminBecky
(Admin, RingCentral)
commented
Hey, Luke! We tested it too and ran into the same issue. We're going to dig in a bit further. Hang tough!
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Luke
commented
Hi Becky, I just finished working with RingCentral support they were unable to uncheck internal calls from the role permissions. Could you please confirm whether this is currently working?
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AdminBecky
(Admin, RingCentral)
commented
Hey Luke - I think this KB can help - under Policies, the Admin will need to uncheck internal calls. https://support.ringcentral.com/article/Permissions-List-and-Details.html#user_settings