Disable internal calls for some users
I want to be able to disable internal calling for some users. We do not allow our agent to make internal calls through ringcentral but do allow messaging under certain teams.
11
votes
Luke
shared this idea
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Zach
commented
internal calls are not able to be unchecked under the roles
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Hey, Luke! We tested it too and ran into the same issue. We're going to dig in a bit further. Hang tough!
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Luke
commented
Hi Becky, I just finished working with RingCentral support they were unable to uncheck internal calls from the role permissions. Could you please confirm whether this is currently working?
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Hey Luke - I think this KB can help - under Policies, the Admin will need to uncheck internal calls. https://support.ringcentral.com/article/Permissions-List-and-Details.html#user_settings
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