Disable option for call recording for internal calls or extension to extension calls.
Both internal and external calls are recorded if the account's ACR is enabled.There are some users who prefer not to record their internal calls and just want to record their calls to external(non-RC numbers).
18
votes
Joeffrey
shared this idea
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Logan
commented
I will third this, there is no need to record our internal users. Being able to record external and transferred calls would be a very good feature.
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Kyle
commented
This would be wonderful for our organization. We don't need internal calls to be recorded. Only external. Please give us the option.
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Lee Ann
commented
Very critical to us too