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  1. 10 votes

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  2. 14 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  3. 6 votes

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  4. 27 votes

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  5. 37 votes

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  6. 14 votes

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  7. 1 vote

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  8. 12 votes

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  9. 11 votes

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  10. 19 votes

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  11. 19 votes

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  12. 19 votes

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  13. 8 votes

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  14. 4 votes

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  15. 3 votes

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  16. 53 votes

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  17. 22 votes

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  18. 9 votes

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  19. 2 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  20. 7 votes

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    RingSense has added support to assign scorecards to specific teams; call types; duration; source etc. These filters can be used for precise targeting of a scorecard.


    You can find the details in the release notes - https://support.ringcentral.com/release-notes/ringsense.html

    and the support website - https://support.ringcentral.com/article-v2/Creating-and-managing-scorecards-in-RingSense.html?brand=RingCentral&product=RingSense&language=en_US


    Additionally, you can see the criteria while creating a new scorecard or editing an existing one as shown in the attached screenshot

    Rob Lindeman supported this idea  · 
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