Settings and activity

41 results found

1. Call Monitoring an extension indefinitely, through all calls/call attempts. -Not just one call at a time...

   10 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Rob Lindeman supported this idea  ·  May 21, 2025

2. Block all Outside Incoming Calls

   14 votes

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Rob Lindeman supported this idea  ·  Apr 11, 2025

3. Request for customizable Welcome messages

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rob Lindeman supported this idea  ·  Apr 11, 2025

4. Move from generic email profile to existing or new Customer Profile

   27 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Delete…  ·  Admin →
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   Rob Lindeman supported this idea  ·  Mar 19, 2025

5. Ability to exclude internal calls from automatic call recording

   37 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rob Lindeman supported this idea  ·  Mar 12, 2025

6. Apply Template Scheduler

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   Under Review  ·  1 comment  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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   Rob Lindeman supported this idea  ·  Mar 12, 2025

7. Default Enable Queue Call Recording Settings

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Edit…  ·  Delete…  ·  Admin →
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   Rob Lindeman shared this idea  ·  Feb 28, 2025

8. Enable Call Recording by default when adding new users when Automatic Call Recording is active on the account

   12 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rob Lindeman supported this idea  ·  Feb 28, 2025

9. Performance Report on read/unread Voicemails

   11 votes

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   Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Rob Lindeman supported this idea  ·  Feb 21, 2025

10. Allow All Contact Fields to be Searchable in the Glip/Jupiter/MVP App

    19 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Rob Lindeman supported this idea  ·  Jan 31, 2025

11. change dial by directory default audio

    19 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rob Lindeman supported this idea  ·  Jan 16, 2025

12. Being able to change an agents status through the Real Time Dashboard

    19 votes

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    Implemented  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Rob Lindeman supported this idea  ·  Jan 10, 2025

13. Need ability to move agents in between queues from phone app

    8 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Rob Lindeman supported this idea  ·  Jan 10, 2025

14. Agents using Park groups

    4 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Rob Lindeman supported this idea  ·  Jan 10, 2025

15. Ability to Restrict Call Log Reporting for Roles

    3 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rob Lindeman supported this idea  ·  Jan 7, 2025

16. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    53 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Rob Lindeman supported this idea  ·  Nov 26, 2024

17. Automatic hold for warm transfers using integrated phone

    22 votes

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    Planned  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Rob Lindeman supported this idea  ·  Nov 26, 2024

18. Remove my background noise

    •  

    9 votes

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    2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Rob Lindeman supported this idea  ·  Nov 26, 2024

19. Ability to associate trackers to teams

    2 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Rob Lindeman supported this idea  ·  Nov 25, 2024

20. Assign Scorecards based on Team/Individual

    7 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant Hiray (Sr Director, Machine Learning, RingCentral) responded

    RingSense has added support to assign scorecards to specific teams; call types; duration; source etc. These filters can be used for precise targeting of a scorecard.

    
    

    You can find the details in the release notes - https://support.ringcentral.com/release-notes/ringsense.html

    and the support website - https://support.ringcentral.com/article-v2/Creating-and-managing-scorecards-in-RingSense.html?brand=RingCentral&product=RingSense&language=en_US

    
    

    Additionally, you can see the criteria while creating a new scorecard or editing an existing one as shown in the attached screenshot

    Rob Lindeman supported this idea  ·  Nov 25, 2024