← RingCentral Ideas

Settings and activity

41 results found

  1. Call Monitoring an extension indefinitely, through all calls/call attempts. -Not just one call at a time...

    10 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Rob Lindeman supported this idea  · 

  2. Block all Outside Incoming Calls

    14 votes
    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Rob Lindeman supported this idea  · 

  3. Request for customizable Welcome messages

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rob Lindeman supported this idea  · 

  4. Move from generic email profile to existing or new Customer Profile

    27 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Rob Lindeman supported this idea  · 

  5. Ability to exclude internal calls from automatic call recording

    37 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Rob Lindeman supported this idea  · 

  6. Apply Template Scheduler

    14 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?
    Rob Lindeman supported this idea  · 

  7. Default Enable Queue Call Recording Settings

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Rob Lindeman shared this idea  · 

  8. Enable Call Recording by default when adding new users when Automatic Call Recording is active on the account

    12 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Rob Lindeman supported this idea  · 

  9. Performance Report on read/unread Voicemails

    11 votes
    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Rob Lindeman supported this idea  · 

  10. Allow All Contact Fields to be Searchable in the Glip/Jupiter/MVP App

    19 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Admin →
    How important is this to you?
    Rob Lindeman supported this idea  · 

  11. change dial by directory default audio

    19 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Rob Lindeman supported this idea  · 

  12. Being able to change an agents status through the Real Time Dashboard

    19 votes
    Implemented  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Rob Lindeman supported this idea  · 

  13. Need ability to move agents in between queues from phone app

    8 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Rob Lindeman supported this idea  · 

  14. Agents using Park groups

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Rob Lindeman supported this idea  · 

  15. Ability to Restrict Call Log Reporting for Roles

    3 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rob Lindeman supported this idea  · 

  16. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    53 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Rob Lindeman supported this idea  · 

  17. Automatic hold for warm transfers using integrated phone

    22 votes
    Planned  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Rob Lindeman supported this idea  · 

  18. Remove my background noise

    9 votes
    2 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Rob Lindeman supported this idea  · 

  19. Ability to associate trackers to teams

    2 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Rob Lindeman supported this idea  · 

  20. Assign Scorecards based on Team/Individual

    7 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminSushant Hiray (Sr Director, Machine Learning, RingCentral) responded

    RingSense has added support to assign scorecards to specific teams; call types; duration; source etc. These filters can be used for precise targeting of a scorecard.


    You can find the details in the release notes - https://support.ringcentral.com/release-notes/ringsense.html

    and the support website - https://support.ringcentral.com/article-v2/Creating-and-managing-scorecards-in-RingSense.html?brand=RingCentral&product=RingSense&language=en_US


    Additionally, you can see the criteria while creating a new scorecard or editing an existing one as shown in the attached screenshot

    Rob Lindeman supported this idea  · 
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