Settings and activity

13 results found

1. RingCX - Ability to log the notes to a phone log in NetSuite

   2 votes

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   New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Narin supported this idea  ·  Oct 6, 2026

2. Salesforce Partner Telephony Queue Management enablement with RingCX

   1 vote

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   New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Edit…  ·  Delete…  ·  Admin →
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   Narin shared this idea  ·  Aug 28, 2026

3. Silence Transcribing Announcement

   79 votes

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   New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Narin supported this idea  ·  Sep 30, 2025

4. Pull QoS call score via API

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   29 votes

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   New  ·  5 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Narin supported this idea  ·  Sep 15, 2025

5. Add "Missed Call" handling to Delegate Line Groups

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Narin supported this idea  ·  Sep 12, 2025

6. Receive missed call notification for delegated calls

   13 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Narin supported this idea  ·  Sep 12, 2025

7. Add filter for Holiday 'Queue is Open' System Alerts

   89 votes

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   New  ·  8 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Narin supported this idea  ·  Sep 3, 2025

8. share dashboard

   16 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Narin supported this idea  ·  Jan 23, 2025

9. Outbound Caller ID Drop-down Alphabetical

   22 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Narin supported this idea  ·  Sep 3, 2024

10. Increase TCR Filters, to include sites and departments

    25 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Narin supported this idea  ·  Aug 7, 2024

11. display queue name for internal numbers in RC app missed call history

    15 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Account-Wide Holiday Settings and/or Holiday Templates

    257 votes

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    30 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

13. Add Department Field to User Templates

    36 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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