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← RingCentral Ideas

Settings and activity

12 results found

  1. Salesforce Partner Telephony Queue Management enablement with RingCX

    1 vote

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    New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Admin →
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    Narin shared this idea  · 

  2. Silence Transcribing Announcement

    79 votes

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    New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Admin →
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    Narin supported this idea  · 

  3. Pull QoS call score via API

    28 votes

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    New  ·  5 comments  ·  Analytics & Reporting » QOS  ·  Admin →
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    Narin supported this idea  · 

  4. Add "Missed Call" handling to Delegate Line Groups

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Narin supported this idea  · 

  5. Receive missed call notification for delegated calls

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Narin supported this idea  · 

  6. Add filter for Holiday 'Queue is Open' System Alerts

    89 votes

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    New  ·  8 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Narin supported this idea  · 

  7. share dashboard

    16 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Narin supported this idea  · 

  8. Outbound Caller ID Drop-down Alphabetical

    21 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Narin supported this idea  · 

  9. Increase TCR Filters, to include sites and departments

    25 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Narin supported this idea  · 

  10. display queue name for internal numbers in RC app missed call history

    15 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  11. Account-Wide Holiday Settings and/or Holiday Templates

    255 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

  12. Add Department Field to User Templates

    36 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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