Settings and activity

455 results found

1. -ability to edit the outbound caller id so the users can only select the direct number or main company number

   17 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Dec 3, 2024

2. App, RingOut and Caller ID

   10 votes

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   2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Dec 3, 2024

3. Assign a ringtone to a number or group

   44 votes

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   Planned  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Dec 2, 2024

4. Performance report align with user call logs

   95 votes

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   Under Review  ·  11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Nov 25, 2024

5. Sending unlimited SMS to TMobile users

   4 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Nov 25, 2024

6. Conference Call: Drop/Remove individuals during call

   110 votes

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   10 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   As the host, you can either end the conference call or leave the call while the other participants continue their conversation.

   
   

   Note

   This feature is controlled by your account admin. Reach out to your admin if you’d like to turn it on.

   
   

   Learn more here!

   Margarette supported this idea  ·  Nov 25, 2024

7. Better default IVR voice

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Nov 25, 2024

8. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

   186 votes

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   12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Learn more about controlling user access to the accept queue calls feature here!

   Margarette supported this idea  ·  Nov 20, 2024

9. Disable accept queue call slide bar on some agents

   30 votes

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   5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi everyone, this user setting is available by default, but admins can remove it in the Admin Portal by creating a custom role. Thank you!

   Margarette supported this idea  ·  Nov 20, 2024

10. Make call queue numbers available as outbound caller ID numbers in User Settings templates

    63 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Nov 13, 2024

11. Add external call forwarding option to custom rule at auto-receptionist

    11 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Nov 13, 2024

12. Option for the admin to view who disconnected the call

    41 votes

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    Under Review  ·  10 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Nov 12, 2024

13. Ability to turn off call quality survey for agents.

    40 votes

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    8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.
    Margarette supported this idea  ·  Nov 7, 2024

14. Enable AI transcription on Desk phone

    269 votes

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    Planned  ·  74 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Nov 7, 2024

15. Increase Data Retention of Analytics

    53 votes

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    Future Consideration  ·  7 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Nov 6, 2024

16. SMS: Ability to receive verification code (short code) via text messages for Canada Numbers

    32 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Nov 1, 2024

17. IVR Auto Recept Programmable Timeout and Destination Programming

    21 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Oct 31, 2024

18. Advance IVR System

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Oct 31, 2024

19. Ability to report call issue on all major carriers to the US (AT&T,Verizon, T,Mobile ETC.)

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Oct 30, 2024

20. Capability to retrieve deleted sms for deleted extensions.

    27 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Oct 30, 2024