Settings and activity

28 results found

1. RingCX- Ability to upload Audio File and change the system default audio

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   Future Consideration  ·  4 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Maria Cecilia shared this idea  ·  May 1, 2025

2. Push CNAM to Contact Center

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   Under Review  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Maria Cecilia supported this idea  ·  Apr 24, 2025

3. Faxing: Ability to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Maria Cecilia shared this idea  ·  Apr 21, 2025

4. Performance Report

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Maria Cecilia shared this idea  ·  Apr 11, 2025

5. Add Co-recepient

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   1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Maria Cecilia supported this idea  ·  Mar 17, 2025

6. performance report - Call Result not tagged as abandoned if will transfer to another extension

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   New  ·  10 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Maria Cecilia shared this idea  ·  Feb 26, 2025

7. Bulk Update to the Email Domain of Users

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Maria Cecilia supported this idea  ·  Feb 26, 2025

8. RCX - Admin ability to share the dashboard to Supervisor only

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Maria Cecilia shared this idea  ·  Feb 24, 2025

9. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Maria Cecilia commented  ·  Feb 19, 2025  ·  Edit…  ·  Delete…

   ability to login to RCX inside the RC APP and not to open in another browser

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   Maria Cecilia supported this idea  ·  Feb 19, 2025

10. RCX | Ability to ping everyone for the chat feature on ringcx

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    0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

    The idea is to distribute the interaction to an agent to provide a timely reply to the customer.

    
    

    What would be the usecase of pinging several agents? How would they decide who takes it? wouldn't that distract agents from working on their own interactions?

    Maria Cecilia shared this idea  ·  Jan 30, 2025

11. 2N IP phone

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    0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Maria Cecilia supported this idea  ·  Jan 27, 2025

12. 2N Intercom

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Maria Cecilia shared this idea  ·  Jan 27, 2025

13. Disable Call recording announcement

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    New  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Maria Cecilia commented  ·  Jan 13, 2025  ·  Edit…  ·  Delete…

    option to on and off the automatic call recording announcement if they already have their company greeting recording so it will not paly the announcement twice.

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    Maria Cecilia supported this idea  ·  Jan 13, 2025

14. Audit Trail Enhancements

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    71 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    
    

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

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    Maria Cecilia commented  ·  Jan 7, 2025  ·  Edit…  ·  Delete…

    Audit Trail - Ability to view the audit trail for 1 year or more

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    Maria Cecilia supported this idea  ·  Jan 7, 2025

15. call recording using delegate

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Maria Cecilia supported this idea  ·  Dec 26, 2024
    Maria Cecilia shared this idea  ·  Dec 4, 2024

16. Increase the time on server for Automatic Call Recording (Data Retention Policy) for 180 days

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Maria Cecilia supported this idea  ·  Dec 4, 2024

17. Adding Guam phone number

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Maria Cecilia shared this idea  ·  Dec 4, 2024

18. Performance Report for 1 -Year

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Edit…  ·  Delete…  ·  Admin →
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    Maria Cecilia shared this idea  ·  Nov 27, 2024

19. We need reporting for prior 12 months! Year over Year data would be incredible.

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    0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Maria Cecilia supported this idea  ·  Nov 27, 2024

20. Separate ring for Desktop app and Mobile app

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    36 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, this is planned. It is coming with new call service features in Summer 2024!
    Maria Cecilia supported this idea  ·  Nov 26, 2024