Settings and activity

20 results found

1. Supervisor access for survey results in RCX

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Anthony Koussaifi shared this idea  ·  Jun 27, 2025

2. call offers for the longest wait time

   193 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Anthony Koussaifi supported this idea  ·  Apr 10, 2025

3. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Anthony Koussaifi supported this idea  ·  Apr 10, 2025

4. hashtag # in RCX (IVRs and queue events)

   42 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Anthony Koussaifi supported this idea  ·  Apr 1, 2025

5. RingCX Digital Message Notification Improvements

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   38 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Anthony Koussaifi supported this idea  ·  Mar 19, 2025

6. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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   53 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Anthony Koussaifi supported this idea  ·  Mar 19, 2025

7. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

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   30 votes

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Anthony Koussaifi supported this idea  ·  Mar 19, 2025

8. Easier Contact Centre Management Solution

   13 votes

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   New  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Anthony Koussaifi supported this idea  ·  Feb 27, 2025

9. Audit Trail Enhancements

   258 votes

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   68 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

   
   

   In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

   Anthony Koussaifi supported this idea  ·  Nov 18, 2024

10. IVR Wait

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    25 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Anthony Koussaifi supported this idea  ·  Nov 7, 2024

11. Auto answer management options separately for inbound and outbound calling

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    44 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Anthony Koussaifi commented  ·  Oct 2, 2024  ·  Edit…  ·  Delete…

    very helpful feature request!

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    Anthony Koussaifi supported this idea  ·  Oct 2, 2024

12. Ability to call short code numbers such as 311

    29 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Anthony Koussaifi supported this idea  ·  Sep 10, 2024

13. Call Queue Wait Settings - max callers in queue

    21 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Anthony Koussaifi supported this idea  ·  Jul 12, 2024

14. Call Queue Wait Settings - wait time

    45 votes

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    New  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Anthony Koussaifi supported this idea  ·  Jul 12, 2024

15. dashboards data refresh time

    60 votes

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    Future Consideration  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Anthony Koussaifi supported this idea  ·  Jul 9, 2024

16. Percent calculation with filters - Business Analytics

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    23 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Anthony Koussaifi supported this idea  ·  Jul 8, 2024

17. Analytics - ability to add calls routed to message only extension or announcement only extension.

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Anthony Koussaifi supported this idea  ·  Jul 4, 2024

18. In-Queue-Callback Number Restriction To Prevent Misuse

    28 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Anthony Koussaifi commented  ·  Jul 4, 2024  ·  Edit…  ·  Delete…

    Very interesting idea!

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    Anthony Koussaifi supported this idea  ·  Jul 4, 2024

19. Presence sync bidirectional visual delay

    33 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Anthony Koussaifi supported this idea  ·  Jul 1, 2024

20. Change agent state through Max Supervisor

    109 votes

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    Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Anthony Koussaifi supported this idea  ·  Jun 18, 2024