Settings and activity
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3 votes
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3 votes
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1 vote
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Please ensure this enhancement includes adding the Unique Interaction Identifier (UII) to every digital audit log entry.
The UII is currently missing, making it impossible for administrators to effectively troubleshoot and correlate audit logs with full analytics reports (a major pain point observed in Case 29329851). Without the UII, the log remains a manual, time-consuming research tool.
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1 vote
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This request can be withdrawn.
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18 votesTravis
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146 votesTravis
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2 votes
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CORRECTION: The metric fields being requested are: Total Talk Time
Average Talk Time
Max Wait Time
Avg Wait time
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128 votesTravis
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13 votesTravis
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2 votesTravis
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11 votesTravis
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24 votesTravis
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33 votesTravis
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313 votesTravis
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33 votesTravis
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14 votes
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See attached
An error occurred while saving the comment Travis
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This should also apply to displayed time as well, not just exported data.
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3 votesTravis
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132 votesTravis
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Critical Security/Fraud Use Case:
The current request for forwarded call visibility is not just a UI preference; it is a vital requirement for Fraud Detection and Security Auditing.
Currently, an administrator cannot search the account's history using an external PSTN number as the primary criteria to see if any internal extension is forwarding traffic to it. If an employee (or a compromised account) sets up a "rogue" forward to an expensive or unauthorized external number, that traffic is invisible in a global destination search.
Required Capability: Global "Destination Number" search that returns all call legs, whether they were direct outbound dials or the terminal leg of a forwarded call.