Call Log Visibility for Forwarded Calls from another carrier
Feature Description: The proposed feature aims to enhance call log visibility within the RingCentral platform, specifically targeting calls that are forwarded from another carrier to RingCentral. Currently, users have limited visibility into the journey of forwarded calls, making it challenging to diagnose issues originating from the forwarding number to RingCentral. This feature seeks to address this limitation by providing comprehensive call log reports that detail the complete call journey, from the originating number through to RingCentral.Feature Benefits:Improved Troubleshooting: Enhanced visibility into the complete call journey enables users to diagnose and troubleshoot issues more effectively, leading to quicker resolution times.Comprehensive Reporting: Users gain access to detailed call log reports that provide insights into call forwarding activities, helping them track call paths and identify potential bottlenecks or points of failure.Enhanced Transparency: With transparent call logs, users can confidently monitor call forwarding activities, ensuring seamless communication experiences for all stakeholders.Streamlined Operations: By streamlining the troubleshooting process and providing comprehensive call reports, the feature contributes to improved operational efficiency and reduced downtime.