Settings and activity

15 results found

1. RingCX: Request for Direct Agent Download of Call Recordings

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Travis Lavan commented  ·  Oct 23, 2025  ·  Edit…  ·  Delete…

   This request can be withdrawn.

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2. Allow for Call Transcripts to be Backed Up via RC Archiver

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Travis Lavan supported this idea  ·  Sep 4, 2025

3. Extension dialing between CX and EX

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   Under Review  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Travis Lavan supported this idea  ·  Aug 13, 2025

4. Enhanced Queue Reporting Metrics in RingEX

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   New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Travis Lavan commented  ·  Jul 9, 2025  ·  Edit…  ·  Delete…

   CORRECTION: The metric fields being requested are: Total Talk Time

   Average Talk Time

   Max Wait Time

   Avg Wait time

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5. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

   69 votes

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   Future Consideration  ·  14 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Travis Lavan supported this idea  ·  Jun 24, 2025

6. Display Extension DND Status in RingCentral Admin Portal

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Travis Lavan supported this idea  ·  Jun 24, 2025

7. Track Forwarded Call Queue Voicemails in Sent Items

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Travis Lavan supported this idea  ·  Jun 16, 2025

8. Enhanced Requeue Controls: Add Clear Option to Return to Caller Without Completing Transfer

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Travis Lavan supported this idea  ·  Jun 6, 2025

9. RingCX needs to display inbound callerID for calls coming into our Voice Queues.

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   20 votes

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   New  ·  4 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Travis Lavan supported this idea  ·  Jun 6, 2025

10. User greeting in RingCX Agent.

    32 votes

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    Future Consideration  ·  10 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Travis Lavan supported this idea  ·  Jun 6, 2025

11. Sync RingCentral Desktop Application With RingCX

    259 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Travis Lavan supported this idea  ·  Jun 6, 2025

12. Have a report which shows all uses who have a divert on their phone

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Travis Lavan supported this idea  ·  Feb 3, 2025

13. Ability to Change Time Format in RingCX CSV Reports from Seconds to HH:MM:S

    12 votes

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    New  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Travis Lavan commented  ·  Jan 17, 2025  ·  Edit…  ·  Delete…

    See attached

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    Travis Lavan commented  ·  Jan 16, 2025  ·  Edit…  ·  Delete…

    This should also apply to displayed time as well, not just exported data.

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14. RingCX call download should be compatible with Wasabi S3 buckets, rather than exclusively Amazon S3 direct.

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Travis Lavan shared this idea  ·  Nov 4, 2024

15. Support for SSO across multiple Entra ID tenants.

    106 votes

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    New  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Travis Lavan supported this idea  ·  Apr 18, 2024