Settings and activity

16 results found

1. Improve Email Audit Log Details

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   New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Travis Lavan commented  ·  Nov 10, 2025  ·  Edit…  ·  Delete…

   Please ensure this enhancement includes adding the Unique Interaction Identifier (UII) to every digital audit log entry.

   The UII is currently missing, making it impossible for administrators to effectively troubleshoot and correlate audit logs with full analytics reports (a major pain point observed in Case 29329851). Without the UII, the log remains a manual, time-consuming research tool.

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2. RingCX: Request for Direct Agent Download of Call Recordings

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Travis Lavan commented  ·  Oct 23, 2025  ·  Edit…  ·  Delete…

   This request can be withdrawn.

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3. Allow for Call Transcripts to be Backed Up via RC Archiver

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Travis Lavan supported this idea  ·  Sep 4, 2025

4. Extension dialing between CX and EX

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   Future Consideration  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Travis Lavan supported this idea  ·  Aug 13, 2025

5. Enhanced Queue Reporting Metrics in RingEX

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   New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Travis Lavan commented  ·  Jul 9, 2025  ·  Edit…  ·  Delete…

   CORRECTION: The metric fields being requested are: Total Talk Time

   Average Talk Time

   Max Wait Time

   Avg Wait time

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6. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

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   Planned  ·  14 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Travis Lavan supported this idea  ·  Jun 24, 2025

7. Display Extension DND Status in RingCentral Admin Portal

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Travis Lavan supported this idea  ·  Jun 24, 2025

8. Track Forwarded Call Queue Voicemails in Sent Items

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Travis Lavan supported this idea  ·  Jun 16, 2025

9. Enhanced Requeue Controls: Add Clear Option to Return to Caller Without Completing Transfer

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Travis Lavan supported this idea  ·  Jun 6, 2025

10. RingCX needs to display inbound callerID for calls coming into our Voice Queues.

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    New  ·  4 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Travis Lavan supported this idea  ·  Jun 6, 2025

11. User greeting in RingCX Agent.

    32 votes

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    Future Consideration  ·  10 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Travis Lavan supported this idea  ·  Jun 6, 2025

12. Sync RingCentral Desktop Application With RingCX

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    Planned  ·  21 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Travis Lavan supported this idea  ·  Jun 6, 2025

13. Have a report which shows all uses who have a divert on their phone

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Travis Lavan supported this idea  ·  Feb 3, 2025

14. Ability to Change Time Format in RingCX CSV Reports from Seconds to HH:MM:S

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    New  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Travis Lavan commented  ·  Jan 17, 2025  ·  Edit…  ·  Delete…

    See attached

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    Travis Lavan commented  ·  Jan 16, 2025  ·  Edit…  ·  Delete…

    This should also apply to displayed time as well, not just exported data.

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15. RingCX call download should be compatible with Wasabi S3 buckets, rather than exclusively Amazon S3 direct.

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Travis Lavan shared this idea  ·  Nov 4, 2024

16. Support for SSO across multiple Entra ID tenants.

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    New  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Travis Lavan supported this idea  ·  Apr 18, 2024