Settings and activity

53 results found

1. Alert or indicator that a call is on hold.

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Charisse Anne Caro supported this idea  ·  Jun 13, 2025

2. Ability to make /change /edit custom rule within the app

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Charisse Anne Caro supported this idea  ·  Jun 13, 2025

3. Call Monitoring feature for mobile app (IOS and Android)

   27 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Charisse Anne Caro supported this idea  ·  Jun 11, 2025

4. Monitor HUD on android RC mobile app

   7 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Charisse Anne Caro supported this idea  ·  Jun 11, 2025

5. Ability to **respond** to short code SMS messages.

   175 votes

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   Under Review  ·  27 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Charisse Anne Caro supported this idea  ·  May 23, 2025

6. Automatic Opt-out SMS Template for Ringcentral Desktop app

   9 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Charisse Anne Caro supported this idea  ·  May 14, 2025

7. Enhanced Call Reports for Call Queue

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Charisse Anne Caro supported this idea  ·  May 13, 2025

8. Disable Users to change the login password

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Charisse Anne Caro supported this idea  ·  Apr 24, 2025

9. users login/logout audit

   12 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Charisse Anne Caro supported this idea  ·  Apr 21, 2025

10. Disable greeting for internal calls

    9 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Charisse Anne Caro supported this idea  ·  Apr 11, 2025

11. Bypass Extension Greeting Internal call trnasfers

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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    Charisse Anne Caro supported this idea  ·  Apr 11, 2025

12. "Ability to retain the initial call queue name when transferring to another call queue."

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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    Charisse Anne Caro supported this idea  ·  Apr 10, 2025

13. Restore deleted text messages

    77 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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    Charisse Anne Caro supported this idea  ·  Apr 1, 2025

14. a way to see calls ignored by agents

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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    Charisse Anne Caro supported this idea  ·  Mar 5, 2025

15. Show True Caller ID vs BLF String

    11 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Charisse Anne Caro supported this idea  ·  Jan 14, 2025

16. run user status report

    50 votes

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    Under Review  ·  10 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Charisse Anne Caro supported this idea  ·  Nov 18, 2024

17. call park recording

    16 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
    How important is this to you?

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    Charisse Anne Caro supported this idea  ·  Nov 8, 2024

18. call recording to be in one file for merged/transferred calls

    10 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Charisse Anne Caro supported this idea  ·  Oct 29, 2024

19. Call log for transferred calls

    8 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Charisse Anne Caro supported this idea  ·  Oct 29, 2024

20. Super Admin full access to VM and SMS on the Admin Portal

    65 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Charisse Anne Caro supported this idea  ·  Oct 24, 2024