Settings and activity

42 results found

1. Option to come up with the most called hours.

   4 votes

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   0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Eddie supported this idea  ·  Apr 27, 2024

2. run user status report

   56 votes

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   Under Review  ·  13 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Eddie supported this idea  ·  Apr 27, 2024

3. Ability to check possible reason why calls are getting dropped

   9 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Eddie supported this idea  ·  Apr 27, 2024

4. Missed call report that shows all available users at the time of the missed call.

   45 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Eddie supported this idea  ·  Apr 27, 2024

5. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   684 votes

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   Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Eddie supported this idea  ·  Apr 27, 2024

6. calls per user per day

   2 votes

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   0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Eddie supported this idea  ·  Apr 27, 2024

7. If there is possibility to have separate option tab for caller who , missed calls Hang up ,missed calls Left voicemail, missed calls.

   15 votes

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   3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Eddie supported this idea  ·  Apr 27, 2024

8. How long has the member of a queue been 'Available'?

   35 votes

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   1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Eddie supported this idea  ·  Apr 27, 2024

9. More information on abandoned calls within live reports

   20 votes

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   1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Eddie supported this idea  ·  Apr 27, 2024

10. I would like to be able to see the total time a user is toggled on to accept calls

    74 votes

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    New  ·  4 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Eddie supported this idea  ·  Apr 27, 2024

11. Audible alerts for extended queue times or queue volume

    10 votes

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    2 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Eddie supported this idea  ·  Apr 27, 2024

12. Abandoned Call Tracking Feature

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    69 votes

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    11 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Eddie supported this idea  ·  Apr 27, 2024

13. reporting on missed call queue calls

    15 votes

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    0 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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    Eddie supported this idea  ·  Apr 27, 2024

14. call that is forwarded also shows the original caller's ID, not the forwarding extensions info

    5 votes

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    0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Eddie supported this idea  ·  Apr 27, 2024

15. A report that shows the daily call trends by the hour for an entire month.

    10 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Eddie supported this idea  ·  Apr 27, 2024

16. Missed calls to queue showing up as "Answered Elsewhere"

    54 votes

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    Under Review  ·  10 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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    Eddie supported this idea  ·  Apr 27, 2024

17. RC app report

    10 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Eddie supported this idea  ·  Apr 26, 2024
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    Eddie commented  ·  Apr 26, 2024  ·  Edit…  ·  Delete…

    Yes this was my original question before u posted here.
    how to get this information ?

    Save Submitting...

18. Lock the RC App to prevent its use from a device

    2 votes

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    0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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    Eddie supported this idea  ·  Apr 9, 2024

19. Text to Speech for voice mail greeting

    35 votes

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    Future Consideration  ·  3 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Eddie supported this idea  ·  Apr 9, 2024

20. View Company Call log on Ring Central Application

    33 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Eddie supported this idea  ·  Apr 9, 2024