Settings and activity

38 results found

1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   647 votes

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   Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Eddie supported this idea  ·  Apr 27, 2024

2. calls per user per day

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   0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Eddie supported this idea  ·  Apr 27, 2024

3. If there is possibility to have separate option tab for caller who , missed calls Hang up ,missed calls Left voicemail, missed calls.

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   0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Eddie supported this idea  ·  Apr 27, 2024

4. How long has the member of a queue been 'Available'?

   31 votes

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   1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Eddie supported this idea  ·  Apr 27, 2024

5. More information on abandoned calls within live reports

   19 votes

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   1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Eddie supported this idea  ·  Apr 27, 2024

6. I would like to be able to see the total time a user is toggled on to accept calls

   67 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Eddie supported this idea  ·  Apr 27, 2024

7. Audible alerts for extended queue times or queue volume

   9 votes

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   1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Eddie supported this idea  ·  Apr 27, 2024

8. Abandoned Call Tracking Feature

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   49 votes

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   5 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Eddie supported this idea  ·  Apr 27, 2024

9. reporting on missed call queue calls

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   0 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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   Eddie supported this idea  ·  Apr 27, 2024

10. call that is forwarded also shows the original caller's ID, not the forwarding extensions info

    5 votes

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    0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Eddie supported this idea  ·  Apr 27, 2024

11. A report that shows the daily call trends by the hour for an entire month.

    8 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Eddie supported this idea  ·  Apr 27, 2024

12. Missed calls to queue showing up as "Answered Elsewhere"

    46 votes

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    Under Review  ·  9 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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    Eddie supported this idea  ·  Apr 27, 2024

13. RC app report

    10 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Eddie supported this idea  ·  Apr 26, 2024
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    Eddie commented  ·  Apr 26, 2024  ·  Edit…  ·  Delete…

    Yes this was my original question before u posted here.
    how to get this information ?

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14. Lock the RC App to prevent its use from a device

    2 votes

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    0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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    Eddie supported this idea  ·  Apr 9, 2024

15. Text to Speech for voice mail greeting

    26 votes

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    Future Consideration  ·  3 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Eddie supported this idea  ·  Apr 9, 2024

16. View Company Call log on Ring Central Application

    27 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Eddie supported this idea  ·  Apr 9, 2024

17. RingMe Pop Up Screen

    1 vote

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    0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Eddie supported this idea  ·  May 4, 2024
    Eddie shared this idea  ·  Apr 6, 2024

18. RingMe button to ring Call Queue

    2 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Eddie commented  ·  Apr 6, 2024  ·  Edit…  ·  Delete…

    have the same issue

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    Eddie supported this idea  ·  Apr 6, 2024