← RingCentral Ideas

Settings and activity

7 results found

  1. Automatic Opt-out SMS Template for Ringcentral Desktop app

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Clarissa supported this idea  · 

  2. Common Idea to Increase Group Text Member Limit for bulk messages and images.

    6 votes
    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Clarissa supported this idea  · 

  3. Retain Caller ID information regardless of blind/warm transfer type

    206 votes
    20 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

    Clarissa supported this idea  · 

  4. Remove keyword "CANCEL" from automatic OPT-OUT for SMS

    21 votes
    0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Clarissa supported this idea  · 

  5. Fax Caller ID

    19 votes
    2 comments  ·  Phone & Messaging » Fax  ·  Admin →
    How important is this to you?
    Clarissa supported this idea  · 

  6. Change or Remove Main Company Caller ID Option

    10 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Clarissa supported this idea  · 

  7. Ability to Add Call Queue Extension on HUD

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Clarissa supported this idea  ·