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8 results found

  1. Centralised Contact List OR Telephone Directory that can be shared with all-users of the company

    52 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Main number announcement supported this idea  · 

  2. Ability to Schedule Text Messages

    151 votes

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    22 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Main number announcement supported this idea  · 

  3. Desk Phone and Desktop application Sync

    88 votes

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    Planned  ·  10 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Main number announcement supported this idea  · 

  4. Allow multiple users to respond to the main number texts

    114 votes

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    Planned  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Main number announcement supported this idea  · 

  5. New RingCentral - no date stamp for text messages from the day of

    113 votes

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    7 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Main number announcement supported this idea  · 

  6. Shared SMS were multiple users can receive and send SMS on specific number

    717 votes

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    147 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    Main number announcement supported this idea  · 

  7. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    105 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Main number announcement commented  · 

    How is this not a feature? this is crucial to running a business.
    Will this be added?

    Main number announcement supported this idea  · 

  8. Remove missed call from queue members if answered

    212 votes

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    26 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Main number announcement commented  · 

    This is critical to be able to run a business with more than one person answering the phones. When will this be integrated?

    Main number announcement supported this idea  ·