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  1. 52 votes

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  2. 151 votes

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  3. 88 votes

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  4. 114 votes

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  5. 113 votes

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  6. 717 votes

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    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

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  7. 105 votes

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    Main number announcement commented  · 

    How is this not a feature? this is crucial to running a business.
    Will this be added?

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  8. 212 votes

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    Main number announcement commented  · 

    This is critical to be able to run a business with more than one person answering the phones. When will this be integrated?

    Main number announcement supported this idea  ·