Settings and activity

13 results found

1. Have option to access and delete AI Notes on Admin portal

   16 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Hodahel supported this idea  ·  Sep 30, 2025

2. I have 5 users with all diffrent phone numbers. Why can't they all send text messages from the main phone number? th

   64 votes

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   3 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Hodahel supported this idea  ·  May 1, 2024

3. ability to choose device in call queue member to ring

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Hodahel supported this idea  ·  May 1, 2024

4. Different SMS recipients for Main Number and IVR Menus

   26 votes

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   4 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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5. Allow multiple users to respond to the main number texts

   151 votes

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   Planned  ·  18 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Hodahel commented  ·  May 1, 2024  ·  Edit…  ·  Delete…

   Is there an update on this? or an eta when its planned for?

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   Hodahel supported this idea  ·  Apr 15, 2024

6. Auto reply SMS to missed calls

   137 votes

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   Planned  ·  26 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Hodahel supported this idea  ·  Apr 15, 2024

7. New RingCentral - no date stamp for text messages from the day of

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   113 votes

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   7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Please ensure that you are on the latest version of the app. Thank you!

   Hodahel supported this idea  ·  Apr 15, 2024

8. Shared SMS were multiple users can receive and send SMS on specific number

   819 votes

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   169 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

   
   

   Thank you!

   Hodahel supported this idea  ·  Apr 15, 2024

9. Group Text Messaging

   88 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Hodahel supported this idea  ·  Apr 15, 2024

10. Non-Super Admin users can elevate themselves to a Super Admin.

    94 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Hodahel supported this idea  ·  Apr 15, 2024

11. Partner Account Management

    23 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Hodahel supported this idea  ·  Apr 15, 2024

12. TEXT MESSAGE SMS NUMBER WE SENT FROM

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    44 votes

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    6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, we hear you, we know this was impacted in the latest update. This is being researched now to confirm when a fix can be implemented. 

    Hodahel supported this idea  ·  Apr 15, 2024

13. Text from the same main user number

    388 votes

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    68 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
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    Hodahel commented  ·  Apr 15, 2024  ·  Edit…  ·  Delete…

    Is there an update on this? Q1 is over. Is there an update when it will be implemented?

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    Hodahel supported this idea  ·  Apr 15, 2024