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12 results found

  1. I have 5 users with all diffrent phone numbers. Why can't they all send text messages from the main phone number? th

    54 votes
    1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Hodahel supported this idea  · 

  2. ability to choose device in call queue member to ring

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Hodahel supported this idea  · 

  3. Different SMS recipients for Main Number and IVR Menus

    16 votes
    0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  4. Allow multiple users to respond to the main number texts

    118 votes
    Planned  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    An error occurred while saving the comment
    Hodahel commented  · 

    Is there an update on this? or an eta when its planned for?

    Hodahel supported this idea  · 

  5. Auto reply SMS to missed calls

    130 votes
    Planned  ·  25 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Hodahel supported this idea  · 

  6. New RingCentral - no date stamp for text messages from the day of

    113 votes
    7 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Hodahel supported this idea  · 

  7. Shared SMS were multiple users can receive and send SMS on specific number

    729 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    Hodahel supported this idea  · 

  8. Group Text Messaging

    83 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Hodahel supported this idea  · 

  9. Non-Super Admin users can elevate themselves to a Super Admin.

    92 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Hodahel supported this idea  · 

  10. Partner Account Management

    22 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Hodahel supported this idea  · 

  11. TEXT MESSAGE SMS NUMBER WE SENT FROM

    42 votes
    6 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Hodahel supported this idea  · 

  12. Text from the same main user number

    369 votes
    62 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
    An error occurred while saving the comment
    Hodahel commented  · 

    Is there an update on this? Q1 is over. Is there an update when it will be implemented?

    Hodahel supported this idea  ·