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Settings and activity

11 results found

  1. SMS outbound caller ID name needs to reflect the company name.

    11 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Aquil commented  · 

    As we are health sector patient receiving the text message by our company name will have a green flag to patient to trust the text messages we are sharing. So it should be implemented as soon as possible.

    Aquil supported this idea  · 

  2. allow super admin to delete meetings

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  3. Call Queue Wait Settings - wait time

    45 votes

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    New  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Aquil supported this idea  · 

  4. Disable Overall AI Assistant

    24 votes

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    New  ·  6 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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    Aquil commented  · 

    You can use template to disable multiple users at a time.

  5. Option to file carrier ticket for outbound CNAM complaints

    32 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Aquil supported this idea  · 

  6. Use same email address use for multiple extensions

    27 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Aquil commented  · 

    Maintaining a single email address for all extensions is crucial to enhance security and prevent misuse of RingCentral data. Allowing employees to reset and log into RingCentral accounts through mobile devices or laptops using different email addresses could pose significant security risks to the organization. For example, employees might download recordings to personal devices, potentially leading to data misuse. Therefore, implementing this feature should be prioritized and enabled as soon as possible.

    Aquil supported this idea  · 

  7. Schedule meeting using "Meeting Info"

    10 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Aquil commented  · 

    scheduling a meeting using "meeting info," the meeting does not appear on the "Upcoming Meetings" tab.
    Our Users are not using Microsoft or Google calendars.
    Adding this "meeting info" functionality would greatly improve the users experience by enabling easy tracking of upcoming meetings.

  8. RingCentral Video generic timezone option

    1 vote

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    Under Review  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Aquil commented  · 

    Yes, Timezone should be there to choose like EST, MST, PST etc.. ( Same as attached image)

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    Aquil commented  · 

    Time Zone need to be there so that I can select,( i.e. EST, CST, MST, PST etc.)

  9. Add a KPI on Analytics to have a Disconnect Initiator

    9 votes

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    Under Review  ·  4 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Aquil supported this idea  · 

  10. Option for the admin to view who disconnected the call

    34 votes

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    Under Review  ·  8 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Aquil supported this idea  · 

  11. Option to Bulk Download Recording

    24 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Aquil commented  · 

    It is very important to us.

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    Aquil commented  · 

    Hi,

    I need the feature to download the recording as per the group requirements.