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Settings and activity

8 results found

  1. Option for the admin to view who disconnected the call

    46 votes

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    Under Review  ·  11 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Brandon supported this idea  · 

  2. Call duration that is logged after transfer to queue is often inaccurate

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Brandon shared this idea  · 

  3. Agent Activity Report

    29 votes

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    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  4. Make Apple airpods more compatible with RC app

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  5. Ability to label a fax on the list

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Brandon supported this idea  · 

  6. Remove/disable the "delete post" option in more

    4 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Brandon supported this idea  · 

  7. Accurate video meeting summary

    8 votes

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    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Implemented  ·  AdminHarish (Senior Product Manager, RingCentral) responded

    AI Notes Is now Live !!

    We're bringing AI-powered meeting intelligence to RingCentral Video Experience—available in the RingCentral app on desktop and mobile, and on the browser. Get an in-meeting recap plus a detailed post-meeting summary with action items, right when you need it.

    What's New

    Real-Time In-Meeting Recaps

    Automatically generates a concise summary of the discussion, allowing late joiners to catch up instantly without interrupting the flow.

    Intelligent Post-Meeting Insights

    Delivers comprehensive summaries, organized topics, and auto-extracted action items immediately after the meeting.

    Learn More

    Using AI Notes During a RingCentral Video Meeting

    Brandon supported this idea  · 

  8. Disable accept queue call slide bar on some agents

    30 votes

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    5 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Brandon supported this idea  ·