Settings and activity
29 results found
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3 votes
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12 votes1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →
Thank you for your valuable feedback.
I’m excited to share that RingSense admins can now delete specific interactions directly from the RingSense portal. Please find the screenshot for instructions on how to delete any interaction from RingSense.
James
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57 votes4 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →
This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.
Key benefits of this feature include:
- Custom thresholds: Customers can define minimum call duration rules
- Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
- Business impact: Streamlines analysis by focusing only on meaningful customer interactions
Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account
James
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31 votes
An error occurred while saving the comment James
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8 votes
An error occurred while saving the comment James
commented
This is a feature that should already be there you would think to disable calling abilities for users. I have a client who is under extreme HIPAA compliance and forwarding calls out to external numbers is not something they want allowed. Would love to see the ability for Super Admins to place tighter restrictions on Standard users when needed, thank you Dev team for looking into this.
James
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80 votes
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11 votesJames
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30 votesCurrently planning and under development. No specific release date available yet.
An error occurred while saving the comment James
commented
At the very least a way to manually paste dates, this is the biggest time waste in the programming process.
James
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5 votesJames
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This seems like an obvious feature that should be enabled. Some businesses do not want employees to be able to make outbound calls, except 911 of course. Hopefully RC Dev team has something in the works for this, its been almost 2 years since this post.