Settings and activity

30 results found

1. Limited Extensions should be available on InContact/MAX Company Directory

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Anonymous supported this idea  ·  Mar 19, 2026

2. Adding custom rule in user call handling templates/Custom rule template

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Anonymous commented  ·  Jan 29, 2026  ·  Edit…  ·  Delete…

   YES, please!!!! I ran into this today. It looks like you can get there but then you ended up having to do it one by one which should be able to be managed by a template.

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   Anonymous supported this idea  ·  Jan 29, 2026

3. upgrade limited extension to a RingEX licenses

   4 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Anonymous commented  ·  Jan 21, 2026  ·  Edit…  ·  Delete…

   Yes! Seems this has been limited even further where sales needs to be invovled. You should be able to view the extension, hit the action button and upgrade the license without this being a major hassle.

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   Anonymous supported this idea  ·  Jan 21, 2026

4. Give option to turn off notifications for adding members to a call queue.

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Anonymous shared this idea  ·  Jan 19, 2026

5. Restrict Outbound Dialing Options for Users

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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   Anonymous shared this idea  ·  Jan 5, 2026

6. Allow a bulk update of devices to users already in RingCentral from Phones that are in the portal.

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Anonymous shared this idea  ·  Dec 18, 2025

7. Bulk Upload Devices

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   4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Anonymous supported this idea  ·  Dec 18, 2025

8. Option for Required Notes/Scripts/Dispositions on Outbound Calls

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Anonymous shared this idea  ·  Nov 11, 2025

9. Extension dialing between CX and EX

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Anonymous supported this idea  ·  Oct 21, 2025

10. Zero dialing Custom Rule

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Anonymous supported this idea  ·  Oct 8, 2025

11. Zero dialing per user ext

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Anonymous supported this idea  ·  Oct 8, 2025

12. Password Policy Change

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Anonymous supported this idea  ·  Sep 12, 2025

13. Customizable password policies

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Anonymous supported this idea  ·  Sep 12, 2025

14. wrap-up

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    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Anonymous supported this idea  ·  Sep 11, 2025

15. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

    26 votes

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    3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSergey Konovalov (Group Product Manager, RingCX, RingCentral) responded

    This issue has been resolved and callback calls now provide option to the agent to answer or reject, as expected.

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    Anonymous commented  ·  Sep 3, 2025  ·  Edit…  ·  Delete…

    I would like to add to this. The option to choose to take the call back. Currently the agent is on a live call automatically. The notification is not clear to the agent that they are connected to a customer they just hear the customer start speaking.

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    Anonymous supported this idea  ·  Sep 3, 2025

16. base state

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Anonymous supported this idea  ·  Aug 14, 2025

17. ADD fax preview before sending the fax and cover page.

    38 votes

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    Planned  ·  6 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Anonymous supported this idea  ·  Jul 25, 2025

18. Extension dialing between CX and EX

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    Future Consideration  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Anonymous commented  ·  Jul 24, 2025  ·  Edit…  ·  Delete…

    This is needed ASAP!

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    Anonymous supported this idea  ·  Jul 24, 2025

19. allow for the volume to be adjusted on a custom greeting upload, mp3 or .wav file.

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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    Anonymous shared this idea  ·  Jun 17, 2025

20. Allow site manager to trigger afterhours rule for site without granting admin permissions

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Anonymous commented  ·  Jun 4, 2025  ·  Edit…  ·  Delete…

    I agree, this would be huge. Currenlty setting up a Call Queue manager works if a client wants an opening announcement, in the Call Queue greeting. When it comes for after hours and needing to use an announcement only box limits a user and requires SuperAdmin status which they don't want to give. A site manager with options to limit would be a great enhancement.

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    Anonymous supported this idea  ·  Jun 4, 2025