Zero dialing Custom Rule
We have a customer who would like a custom rule for Zero Dialing, where calls are forwarded to an extension. If the extension does not answer, the call should be forwarded to another extension. This setup should only apply when the caller dials Zero, and it should not affect the regular extension forwarding.
6
votes
Danny
shared this idea
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Ryan
commented
We would like our users to be able to program who their zero dial goes to when a call is transferred to their VM box, and the user is out of office. Right now, it is a system-wide option, not per extension. If staff have someone covering for them, they should be able to set it up so callers can leave a voicemail with the user who is covering them.