← RingCentral Ideas

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5 results found

  1. Hyperlink to q member

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Andy shared this idea  · 

  2. Outbound Caller ID Name on Call Queue

    15 votes
    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Andy supported this idea  · 

  3. A text to speech option on call queue like the IVR menu prompt

    14 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Andy commented  · 

    Yes; the Text-to-Speech technology is obviously there and could surely be added to the Call Queue section?

    We seem to spend an eternity creating audio greetings for one-off training days / public holiday etc.

    Text to speech would be a quick win.

    Andy supported this idea  · 

  4. Make call queue numbers available as outbound caller ID numbers in User Settings templates

    57 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Andy commented  · 

    As discussed with UK RC, we have 64 queues we would have liked to have templated - soon to add another 64 queues.
    Each queue has on average 6 members - I currently have to add the outbound CLID to 128 x 6 users.
    Seems a no brainer.

    The facility is already there in an individual users' setting and after all, a user template is supposed to be a grouping of individual user settings

    Andy supported this idea  · 

  5. CQ download?

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Andy shared this idea  ·