Outbound Caller ID Name on Call Queue
Request: Use the call queue name as their outbound caller id
Jephthah Sison
shared this idea
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Rohit
commented
We have multiple websites, and we are looking for a feature where, whenever we receive or make an outbound call from a particular phone number, the corresponding company name is displayed in the caller ID/call list. Similarly, when we receive a call, we would like the company name associated with that phone number to be displayed.
Currently, we do not see an option in RingCentral that provides this functionality. We would like to have this feature available because we are planning to expand our business and manage multiple brands/websites under the same phone system.
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Jeff
commented
We run a business with multiple brands. We need the ability that when calling clients, the client sees the appropriate support number (support queue number) and the appropriate business brand name. We do not have our agents use their direct number when calling a client.
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AQM
commented
We have multiple offices, and each department has its own number.
The County needs its constituents to know which office is calling them.
The extensions of each office should reflect the office they are in along with the office phone number.