Outbound Caller ID Name on Call Queue
Request: Use the call queue name as their outbound caller id
17
votes
Jephthah Sison
shared this idea
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Jeff
commented
We run a business with multiple brands. We need the ability that when calling clients, the client sees the appropriate support number (support queue number) and the appropriate business brand name. We do not have our agents use their direct number when calling a client.
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AQM
commented
We have multiple offices, and each department has its own number.
The County needs its constituents to know which office is calling them.
The extensions of each office should reflect the office they are in along with the office phone number.