Settings and activity

15 results found

1. Allow bulk select internal users when creating a custom rule

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Claire shared this idea  ·  Nov 26, 2025

2. Set up custom rule

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Nov 26, 2025

3. Allow a custom rule to change call handling between internal and external calls

   22 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Nov 26, 2025

4. Custom Rule for Internal Transfer

   15 votes

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Nov 26, 2025

5. Include Synced Contacts (Microsoft, Google) and Company Directory as Personal Contacts for Screen Calls

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Claire shared this idea  ·  Nov 25, 2025

6. Advance IVR System

   11 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Dec 5, 2024

7. Call queue pick up permission

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Nov 27, 2024

8. Delete bulk messages/Conversation in Unified App

   151 votes

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   Future Consideration  ·  57 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Nov 20, 2024

9. Ability to Disable RingCX button inside the Glip while keeping RingAgent

   8 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Nov 6, 2024

10. Option to disable outbound calls

    33 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Nov 6, 2024

11. Cold Transfer from Call Queue

    12 votes

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    1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Nov 4, 2024

12. change how call information is displayed when transferring calls from queue

    4 votes

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Nov 4, 2024

13. Allow RingCentral direct number to receive 2FA access code

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Oct 4, 2024

14. change dial by directory default audio

    22 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Oct 4, 2024

15. Auto reply that number is disabled for SMS

    40 votes

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    6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now live as of 7/10/2025-- additional details have been added to the failure message.

    Claire supported this idea  ·  Oct 2, 2024