Cold Transfer from Call Queue
When a user answers a call from a call queue then conducts a cold transfer, the recipient does not know the call is being transferred. If they are a member of the call queue, it appears as the call is incoming from the call queue.
10
votes
Jack
shared this idea
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Judy
commented
I have used VOIP systems since they came on the market- This was possible YEARS ago- Seems weird that RC wouldn't have this rather beneficial feature. At least a different ring tone.