Settings and activity

13 results found

1. Cut down on video processing time

   2 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Anne commented  ·  Mar 30, 2025  ·  Edit…  ·  Delete…

   It is now March 2025, and video processing still takes an abnormally long time after the call has ended. Why is this still an issue? I would think it’s a top priority.

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   Anne supported this idea  ·  Mar 30, 2025

2. Adding a "country" filter in analytics portal

   19 votes

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   New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Anne supported this idea  ·  Mar 30, 2025

3. Customize Time in Performance Reports

   34 votes

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   3 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Anne supported this idea  ·  Mar 30, 2025

4. Export Adoption & Usage

   6 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Anne supported this idea  ·  Mar 30, 2025

5. Access Analytics Reports and Call Queue Admin without changing the role and permission

   9 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Anne supported this idea  ·  Mar 30, 2025

6. Calculate Ring Time, Hold Time, Live Talk Time from Call Log data

   12 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Anne supported this idea  ·  Mar 30, 2025

7. Email alerts from https://status.cloudoffice.avaya.com/ or https://status.ringcentral.com/

   8 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   Anne supported this idea  ·  Mar 30, 2025

8. Ability to Change Time Format in RingCX CSV Reports from Seconds to HH:MM:S

   11 votes

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   New  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Anne supported this idea  ·  Mar 30, 2025

9. Generate analytics reports showing detailed call queue report

   31 votes

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   New  ·  5 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Anne supported this idea  ·  Mar 30, 2025

10. I would like to be able to see the total time a user is toggled on to accept calls

    65 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Anne supported this idea  ·  Mar 30, 2025

11. Check IP address in the admin portal

    18 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Anne supported this idea  ·  Mar 30, 2025

12. Include the IP address in password reset email to identify the source of the password request

    11 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Anne supported this idea  ·  Mar 30, 2025

13. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    642 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Anne supported this idea  ·  Mar 30, 2025