← RingCentral Ideas

Settings and activity

14 results found

  1. Cut down on video processing time

    2 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
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    Anne commented  · 

    It is now March 2025, and video processing still takes an abnormally long time after the call has ended. Why is this still an issue? I would think it’s a top priority.

    Anne supported this idea  · 

  2. Adding a "country" filter in analytics portal

    19 votes
    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Anne supported this idea  · 

  3. Customize Time in Performance Reports

    32 votes
    2 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
    How important is this to you?
    Anne supported this idea  · 

  4. Export Adoption & Usage

    5 votes
    New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
    How important is this to you?
    Anne supported this idea  · 

  5. Access Analytics Reports and Call Queue Admin without changing the role and permission

    6 votes
    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
    How important is this to you?
    Anne supported this idea  · 

  6. Calculate Ring Time, Hold Time, Live Talk Time from Call Log data

    7 votes
    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Anne supported this idea  · 

  7. Email alerts from https://status.cloudoffice.avaya.com/ or https://status.ringcentral.com/

    8 votes
    New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
    How important is this to you?
    Anne supported this idea  · 

  8. Ability to Change Time Format in RingCX CSV Reports from Seconds to HH:MM:S

    6 votes
    New  ·  4 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Anne supported this idea  · 

  9. Generate analytics reports showing detailed call queue report

    14 votes
    New  ·  4 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Anne supported this idea  · 

  10. I would like to be able to see the total time a user is toggled on to accept calls

    51 votes
    3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Anne supported this idea  · 

  11. Check IP address in the admin portal

    10 votes
    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Anne supported this idea  · 

  12. Include the IP address in password reset email to identify the source of the password request

    10 votes
    New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Admin →
    How important is this to you?
    Anne supported this idea  · 

  13. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    567 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Anne supported this idea  · 

  14. Fathom

    1 vote
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Anne shared this idea  ·