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← RingCentral Ideas

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13 results found

  1. Cut down on video processing time

    2 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Anne commented  · 

    It is now March 2025, and video processing still takes an abnormally long time after the call has ended. Why is this still an issue? I would think it’s a top priority.

    Anne supported this idea  · 

  2. Adding a "country" filter in analytics portal

    20 votes

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    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Anne supported this idea  · 

  3. Customize Time in Performance Reports

    35 votes

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    3 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Anne supported this idea  · 

  4. Export Adoption & Usage

    7 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Anne supported this idea  · 

  5. Access Analytics Reports and Call Queue Admin without changing the role and permission

    10 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Anne supported this idea  · 

  6. Calculate Ring Time, Hold Time, Live Talk Time from Call Log data

    14 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Anne supported this idea  · 

  7. Email alerts from https://status.cloudoffice.avaya.com/ or https://status.ringcentral.com/

    9 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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    Anne supported this idea  · 

  8. Ability to Change Time Format in RingCX CSV Reports from Seconds to HH:MM:S

    13 votes

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    New  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Anne supported this idea  · 

  9. Generate analytics reports showing detailed call queue report

    40 votes

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    New  ·  6 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Anne supported this idea  · 

  10. I would like to be able to see the total time a user is toggled on to accept calls

    69 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Anne supported this idea  · 

  11. Check IP address in the admin portal

    20 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Anne supported this idea  · 

  12. Include the IP address in password reset email to identify the source of the password request

    12 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Anne supported this idea  · 

  13. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    658 votes

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    Future Consideration  ·  104 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Anne supported this idea  ·