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6 results found

  1. Adding contact to common company contact book

    15 votes

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    Future Consideration  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Crystal supported this idea  · 

  2. Missed Call behavior in Call Queues using Simultaneous Ring

    12 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Crystal supported this idea  · 

  3. Email Notification When Someone Sent a Message to Call queue Even We Have Shared Inbox

    12 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Crystal supported this idea  · 

  4. Real-time Email/SMS Notifications for Call Queue Booster Callback Requests

    27 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Crystal supported this idea  · 

  5. Add the ability to create, edit, and delete contacts one at a time directly within the External Shared Contacts Directory.

    16 votes

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    New  ·  3 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    Crystal commented  · 

    This is a major issue for us. I am bewildered that a phone service system doesn't provide the ability to allow all users to add/edit shared/external contacts. It is not reasonable to have all our users add information to a .csv file and then uploading it everyday. Please please please consider this feature request as a priority - it really should be a basic feature for any phone management system.

    Crystal supported this idea  · 

  6. Audit Trail Visibility for SMS Notification Recipient Changes (Adding/Deleting)

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Crystal supported this idea  ·