Email Notification When Someone Sent a Message to Call queue Even We Have Shared Inbox
It would be extremely helpful for our operations if we could continue receiving email notifications whenever a message is sent to a call queue, even when the Shared Inbox feature is enabled. While the Shared Inbox is a valuable tool for managing conversations within the platform, our team primarily relies on email notifications to stay updated and respond promptly to incoming messages.
Since a significant portion of our workflow is centered around monitoring emails, having visibility through email alerts ensures that no messages are missed, especially during busy periods or when team members are not actively logged into the Shared Inbox.
At present, the lack of email notifications for call queue messages when Shared Inbox is enabled creates a gap in our communication process. Enabling both features simultaneously would greatly enhance our ability to manage and respond to messages effectively, without disrupting our existing workflow.
Alexandra
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