Settings and activity
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5 votes
Sarah
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5 votesSarah
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212 votesNeeds More Information ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.
This feature allows for caller ID to transfer in these scenarios.
Warm/Consultative Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
Blind Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
- Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail
The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.
Desk phones: Any Poly, Avaya or Unify models.
RingCentral App: Version 21.4.30 or later
RingCentral Mobile App: Version 22.1.10 or later
RingCentral Phone App: Version…
An error occurred while saving the comment Sarah
commented
If this feature was added, why doesn't it work? I have a poly E550 phone and unless I use blind transfer the original caller ID does not transfer forward.
Sarah
supported this idea
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56 votes
An error occurred while saving the comment Sarah
commented
It says implemented but that is not the case!
Sarah
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3 votesSarah
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4 votesSarah
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It would be great vice versa as well. If you are on the phone with RingCentral, your Teams status would show as busy.