Settings and activity

76 results found

1. The Desired Behavior AIR Calls

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   New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR Pro  ·  Delete…  ·  Admin →
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   Dhexter supported this idea  ·  Oct 20, 2026
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   Dhexter commented  ·  Oct 20, 2026  ·  Edit…  ·  Delete…

   Key Questions
   Cascade Bypass: Does the AI Receptionist have a transfer policy or setting that bypasses intermediate coworker forwarding while still ringing the primary user's devices?
   Transfer Recall: Can the AI retain call supervision to reclaim an unanswered call before the destination user's coworker ring chain begins?
   Call Identification: Can PBX custom call handling rules reliably differentiate an AI-transferred call from a direct inbound call?
   Supported Design & Escalation: What supported configuration achieves this across an entire directory? If unsupported natively, what are the technical limitations, and can this be escalated to the product engineering team?

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2. Option to instantly transfer callers to extension set up when no key is pressed in IVR (eliminate dead air/delay)

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Dhexter supported this idea  ·  Oct 19, 2026

3. Quicker Transfer - IVR Menu Option - When no action is entered

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Dhexter supported this idea  ·  Oct 19, 2026

4. RC app call logs

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Dhexter supported this idea  ·  Oct 19, 2026

5. Poly Edge E300 / E400 cannot currently be enabled for “Key Templates"

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   New  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Dhexter supported this idea  ·  Oct 15, 2026

6. time Stamp on call logs

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Dhexter supported this idea  ·  Oct 8, 2026

7. Prohibit dual incoming calls (call waiting off)

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Dhexter supported this idea  ·  Oct 2, 2026

8. Ability to Opt-Out SMS for All Numbers Within an Account

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Dhexter supported this idea  ·  Oct 1, 2026

9. SMS Default Outbound Number & Message Indicators

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Dhexter supported this idea  ·  Sep 25, 2026

10. Pair More Than 4 Handsets to Yealink Device

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Dhexter supported this idea  ·  Sep 22, 2026

11. How to import global Fax contacts?

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Dhexter supported this idea  ·  Sep 15, 2026

12. Summarized all calls received per day

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    New  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Dhexter supported this idea  ·  Sep 14, 2026

13. Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone

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    Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Dhexter supported this idea  ·  Sep 14, 2026

14. Update Metric on "Abandon (Hold)"

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Dhexter supported this idea  ·  Sep 11, 2026

15. Multi-Select Extensions for Call Log Filtering and Reporting

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Dhexter supported this idea  ·  Sep 10, 2026

16. SMS Ext. to Ext. for Desktop App

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Dhexter supported this idea  ·  Sep 4, 2026

17. Inbound Call Prefix Configuration for Main Company Number

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Dhexter supported this idea  ·  Sep 2, 2026

18. AI Receptionist to clarify names first to correctly connect the call to the right user extension

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Dhexter supported this idea  ·  Sep 1, 2026

19. Option to capture consent from the recipient when enabling RingCentral AI Note Taking

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Dhexter supported this idea  ·  Sep 1, 2026

20. Option to Bulk Download Recording

    38 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Dhexter supported this idea  ·  Aug 28, 2026