Settings and activity
83 results found
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18 votes
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41 votesDhexter
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7 votesDhexter
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9 votesDhexter
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5 votesDhexter
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An error occurred while saving the comment Dhexter
commented
Comment:
Customer requesting after-hours callback booking link. -
8 votes
An error occurred while saving the comment Dhexter
commented
"For users who handle incoming calls for multiple businesses using separate accounts, it is currently difficult to tell which business a caller is trying to reach. When a call comes in, the app does not indicate which specific account is receiving the call. Adding a feature that displays the receiving company's name or account identifier directly on the incoming call screen would greatly improve call handling and customer service for multi-account users."
Dhexter
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4 votesDhexter
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8 votesDhexter
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An error occurred while saving the comment Dhexter
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Key Questions
Cascade Bypass: Does the AI Receptionist have a transfer policy or setting that bypasses intermediate coworker forwarding while still ringing the primary user's devices?
Transfer Recall: Can the AI retain call supervision to reclaim an unanswered call before the destination user's coworker ring chain begins?
Call Identification: Can PBX custom call handling rules reliably differentiate an AI-transferred call from a direct inbound call?
Supported Design & Escalation: What supported configuration achieves this across an entire directory? If unsupported natively, what are the technical limitations, and can this be escalated to the product engineering team? -
8 votesDhexter
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8 votesDhexter
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10 votesDhexter
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7 votesDhexter
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5 votesDhexter
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18 votesDhexter
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12 votesDhexter
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10 votesDhexter
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9 votesDhexter
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10 votesDhexter
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6 votesDhexter
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11 votesDhexter
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When a call from the Main queue is answered and placed in a Park location, the caller incorrectly continues to hear the queue's 40-second wait message instructing them to press 99 for voicemail. Because the call is already parked and no longer in the active queue, pressing 99 does nothing, leaving the caller with a broken prompt.