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← RingCentral Ideas

Settings and activity

16 results found

  1. Bring back HUD manual rearrangement of user contacts

    3 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    Please enable the new app layout under Settings - General - New App Layout and you'll be able to rearrange contacts when the HUD is pinned in app or popped out. You can also make the HUD a standalone tab on the app by navigating to Settings - Customize tabs - Phone - deselecting HUD. This will remove HUD from being under the phone tab to its own tab.
    1102 supported this idea  · 

  2. Ability to change Company Main number type to Voice only

    36 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    1102 supported this idea  · 

  3. Voicemail storage increase

    11 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    1102 commented  · 

    Needed urgently!

    1102 supported this idea  · 

  4. Customize Time in Performance Reports

    35 votes

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    3 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    1102 supported this idea  · 
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    1102 commented  · 

    I also suggest one more to this idea. Do not reset the customized time when changing the date. I'd like to check only a certain timeframe for different dates. It is really inconvenient to set the timeframe again and again whenever moving to a different date. It will be helpful if there is a filter or preset function to customize the timeframe that I need to see.

  5. Change the Audit Trail log-in tracking for Hot Desk phones

    3 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    1102 commented  · 

    It is critical for our company to have an audit trail for hot desk phones because most of our team members (80%) are using hot desk phones, not the RingCentral app. I don't understand how there is no audit trail, although all phone calls are recorded. Please develop the feature asap.

    1102 supported this idea  · 

  6. Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

    56 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    1102 supported this idea  · 

  7. Sync DND Status of Deskphone with Service Web and RC App

    16 votes

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    5 comments  ·  Phone & Messaging » Application  ·  Admin →
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    1102 supported this idea  · 

  8. Seen Messages in RC app

    24 votes

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    8 comments  ·  Phone & Messaging » Application  ·  Admin →
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    1102 supported this idea  · 

  9. ability to remove/gray out call queue status toggle for call queue members when not allowed in service web

    12 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    1102 supported this idea  · 

  10. Switch from Non- Auto Update to Auto Update app without having to Logout from PC

    4 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    1102 supported this idea  · 

  11. Audio Tone when a call disconnects

    86 votes

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    Under Review  ·  22 comments  ·  Phone & Messaging » Application  ·  Admin →
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    1102 supported this idea  · 

  12. Fax forwarding from ring central to external app or number

    31 votes

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    3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    1102 supported this idea  · 

  13. Activity Logs capture - RingCentral Desktop/Mobile App

    15 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    1102 supported this idea  · 

  14. Recover call recordings for past 90 days

    111 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Application  ·  Admin →
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    1102 supported this idea  · 

  15. Shared SMS were multiple users can receive and send SMS on specific number

    1,444 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    1102 supported this idea  · 

  16. Inbound call that is transferred to a different user should have one call leg call recording using the Admin portal page.

    30 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    1102 supported this idea  ·