Customise CallerID for Callback In Queue (REX)
In some territories, toll-free numbers are not allowed to be used for outbound callerID. As such, when customers choose to be called back, the callback fails.
This feature would allow customers the ability to choose which number to use as outbound callerid for the queue for callbacks, or even account-wide.
Riyaz
shared this idea
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Redimed
commented
An ideal solution for this issue would be the option to choose the number to make the callback from, either in the admin portal to set the outbound number for the queue or as individual users making the callback.
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Claire
commented
Feature Summary:
Request to enable the Call Queue Booster Callback feature to work when inbound calls are made to Australian 1300 and 1800 numbers.Current Behavior:
At present, the Call Queue Booster Callback feature does not trigger or function when customers call a 1300 or 1800 number associated with a Call Queue.Expected Behavior:
Customers calling 1300 or 1800 AU numbers linked to a Call Queue with Call Queue Booster enabled should also be eligible to receive the Callback option, similar to standard local or direct dial numbers.Use Case:
A customer calls a company’s 1300 or 1800 support number routed to a RingCentral Call Queue with Call Queue Booster enabled. When queue wait times are high, the caller should receive the option to request a callback instead of waiting on hold.Request:
Please consider enhancing the Call Queue Booster Callback functionality to support Australian 1300 and 1800 inbound numbers.Region Affected:
Australia (AU)Feature Area:
Call Queue Booster / Callback Feature