4185 results found
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1 vote
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Be able to see status messages of users so that if they use the Processing Call status we can see how long on average this takes
Be able to see status messages of users so that if they use the Processing Call status we can see how long on average this takes (as part of reporting)
1 vote -
Sync call recording to Zapier
Enable saving the recorded calls on Zapier
2 votes -
Call Queue handling
I am looking to set up the following call routing configuration, which I was told is currently not possible:
I have a call queue with 3 members. When the main number is dialed, I want the phones of these 3 members to ring simultaneously for about 20-30 seconds. If the call is not answered within that time, I want the call to continue ringing on the same 3 members’ phones plus an additional 4 members’ phones, making a total of 7 phones ringing simultaneously. If no one answers after another 20-30 seconds, I want the call to go to the…
2 votes -
Cisco support for shared lines
Currently, no Cisco devices can be used with shared lines. Please add support for Cisco with shared lines.
2 votes -
No Log-out key for Poly E450 and E350.
Our Poly E450 and E350 are both used as a Common/Hot deskphones. When a User login there is no "log-out" key. I was advised by the representative to use the Admin Portal or *91 since some of the deskphone model do not have log-out button.
Please add a log-out button on the phone models above.
1 vote -
Show callers agent availability
It would be nice if the callers can know if the agents are available or not to avoid waiting on the line for too long.
2 votes -
Agent to Agent Transfer in SMS and Engaged Digital Messaging
Currently, the only option to transfer an SMS is to reroute to the queue group itself. It would be nice if there was an option for companies to allow agent-to-agent transfers. Our team consists of 8 employees, and rather than reroute a customer looking to speak with a specific agent digitally back to the skill group, it would be nice to be able to transfer directly to the agent to wait. Then the next time this agent would be available, they would be prompted to interact via SMS or Engaged Digital (email).
1 vote -
In the phones section, have a "Select All" button to delete all calls in the list.
In the phones section, you can click on the pencil to select which calls to delete. It would be nice to have a Select All button to click to save time clicking each one to delete. Or make it function so you can click on one, use the shift key to select all the way down to the next item you click?? Either would be great and be a big time saver! Thanks
1 vote -
Firmware Update Polycom VVX 601 6.4.4
Customer visited Polycom website and he has seen latest version of Polycom VVX 601 which is 6.4.4. As advised by SUP, to submit FR as it is still unsupported.
1 vote -
Allow Admin to change Phone number displayed in the user Profile
Please add feature to allow admin/user to change the phone number diplayed in the user profile for the Desktop/Web/Mobile app
1 vote -
I.D Caller Solutions
Can there be a feature to use when making outbound calls to my client's customers where my business name doesn't show up on their ID caller but instead just a number. I offer call services in business but I have to go through extra measures to make calls i.e make my number private which most people don't respond to when private or using a client's Google Voice account.
1 vote -
Announcement after Ringing all extensions
The client wanted to have an announcement option that can say "If you know thew party's extension please dial now", after ringing all the extensions on the call queue.
1 vote -
Ability for conference number to receive voicemail
It would be good if we can have the ability for conference numbers to receive voicemail without having to assign to an extension.
1 vote -
Enable the addition of additional desk phones to the Ring Group while still allowing users to be added to the Call Queue.
The customer wants to be able to add a user to the call queue, even if they have more than two desk phones set to their ring group or forwarding.
2 votes -
RCV via browser ads option.
When a non-subscriber joins a meeting via a browser, they are automatically redirected to the RingCentral website at the end of the meeting. It would be beneficial to have the option to configure the redirect so that non-subscribers are directed to our own business website instead of RingCentral's.
1 vote -
Auto Dial missed call numbers.
An option to create a rule that automatically assigns missed call numbers to a specific user, who will then be automatically dialed by the system as soon as they come online.
1 vote -
Ability to receive incoming calls for two call queue with one incoming number.
Ability to receive incoming calls for two call queue with one incoming number.
1 vote -
Contacts/Address book.
I see where we can create a "team" in the contacts section, which allows you to invite members from work. What about the ability to create groups for just your regular contacts? I'm a recruiter and it'd be handy to have my candidates listed under groups such as "On assignment" or even by skills like "machine operators" or "warehouse workers".
1 vote -
Add Push to Talk feature in UK account
Kindly add the Push-to-Talk Feature for UK Customers
2 votes
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