216 results found
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Distinguish calling number between Ringcentral and personal number
Distinguish calling number between RingCentral and personal number, they would like to have visibility on whether the call is coming from the RingCentral app or Personal number that easily to Identify if they are a way on their Mobile phone.
1 vote -
Increase number of rings for user extension
To be able to increase more than 15 rings in a user call handling
1 vote -
ENTER to answer calls
ENTER to answer calls
1 vote -
unread message alert
sometimes I don't hear the message alert sound, for newly arrived messages, just because I am not at my desk all the time, I have to open the rincentral app, and look at the message section to realize there are unread messages sent by users, it has happened me several times that I realize this after several days messages have been sent. I would be really help full to set reminders, either pop-up message or task bar, that there are "unred" messages still pending to be addessed.
2 votes -
Issue w/ formatting of 'notes' in a Custom Fax Template
I created a custom fax template and applied the 'notes' section to be pulled in. However when I add text to the notes section when sending a fax, it looses the formatting (i.e. Enter to a new line). I called and spoke with support who confirmed it is not related to settings or anything else they can see. And to add more context, the text and formatting work fine in the notes section of any of the standard templates. I tested this with support as well. This is something we really need resolved for our Faxing needs.
2 votesAlready Exists ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
If you are experiencing this issue, please coordinate with Support for further investigation as it should now be an available feature. -
Remove the intro/greeting and hold music when a caller calls a direct line
Right now, when soemone calls our main line or one of our direct lines, we are required to upload a 'greeting' or 'intro' before the line starts to ring. This is great for our main line, however, we think that there should be an option to remove it when people call our direct lines. Instead, we would prefer if the direct lines would just ring as a normal phone would before connecting with the person on our team. The reason being that when someone calls a direct line expecting to immediately get the person that they are trying to reach…
2 votes -
Multiple call by Name Directories for each sites
We need to have a multiple call by Name Directories which can be added to a site rather than having a full company Directory.
2 votes -
Receiving of SMS texts in a group chats
Please add feature of SMS group chatting. Currently its possible only to send SMS to a group of people, but when someone from this chat is respond - we receive it as a direct message.
3 votes -
real time calls
We need to see calls hitting the system, (Active Calls) , as well all the call activity in real time. on ACO
3 votes -
Deactivate fax
Have an option to deactivate fax for users account
8 votes -
Be Able to Block Specific SMS Text Messages from a Specific Number
One of our customers is saying she is receiving graphic texts from a specific number (404) 438-6695 and she wants to block them from texting her.
8 votes -
Flipping call from Desk phone to Mobile Phone
Add the ability to flip a call that originates on Desk phone to the RC app on my mobile device so we can continue the call if we need to leave the office. Support advises that currently flip is one-way, from Mobile to Desk phone, but doesn't work in reverse.
1 voteAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Call Flip is available: https://support.ringcentral.com/article-v2/9792.html?brand=RC_US&product=RingCentral_Phone&language=en_US -
Indicator on RingCentral App for Failed SMS Sent
Hi Team,Please have or put an indicator to RingCentral app so that we can easily check if the SMS we sent is failing.Right now it is not showing any error message
15 votes -
Data retention for sent fax items for more than 30 days.
Data retention for sent fax items for more than 30 days.
17 votes -
Service Status Alerts Subscription
Will be great if we can have the option to receive the issues reported in the Ring Central status portal in an email notification. This morning and issue was reported in the staus portal and I couldn't find the option to receive those notifications.
3 votes -
Skip VM greeting
On our old Avaya phone system, employees could press 1 to skip the VM message and go straight to leaving a voicemail. On the new ACO cloud, there is no way to skip the voicemail greeting. I have employees who are requesting to skip other employees VM messages by pressing a number and going straight to leaving a message.
1 vote -
Delete User Messages
Example: User A was working for us, but then left for another opportunity. User B joined the company. Instead of creating a new User we changed the name of User A to User B. So all the messaging History is still there. Wanting to remove all history for the user.
3 votes -
Add a phone when creating a new user
Please add the ability to add or purchase a phone when creating a new user. This would be fare more efficient
1 vote -
Change the city the phone number is tied to
When we phone out, our location on people's caller ID shows us located in a different city and province than where we are actually located. This is becoming a problem as people are sensitive to possible scams and/or want to deal with local companies only. We have to explain that it's VOIP and when we signed up this was how the number was assigned but people are skeptical. Also, some won't answer our calls because they aren't local. There should be a way to change the number location to reflect where we actually are!
3 votes -
TTD/TTY feature
Hello, Could there be or is there a feature for people with a hearing disability? Maybe TDD/ TTY feature for those who are hearing impaired. Please let me knowBest,Rivia
1 vote
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