Permanently minimize the Notes and Transcript box
Every time the customer receive calls, the Notes and Transcript box pops up. Need the option to permanently collapse the box if can't be removed/turned off.
Feedback from kmishler@bpfilmsllc.com: "It does an abysmal job, and I want it gone. Please help me fix this because the addition of this is not ready for prime time."
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello-- you're able to turn off the note functionality under settings - AI - Automatic notes.
Thank you! Hope this helps.
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RJ
commented
@ Jessica Hernandez it does not already exist. what they are stating is my same complaint.
you can turn off the auto note taking but you cant stop the pop up box from appearing on the phone dialer pop out. its annoying to close it on every call and have it constantly moving around the phone dialer pop out.
please make the feature able to be completely disabled including the auto pop out. i have everything for the AI features disabled but it still pops up on every call.
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Collet
commented
It was disabled and the cache cleared, cookies cleared, data reset and still pops up on every call. Would this be a bug? or what steps am I missing?